US Head of Technology

Natwest Group•Stamford, CT

About The Position

The US Head of Technology is accountable for the delivery, stability, and control of technology platforms supporting NatWest Markets Securities Inc. The role ensures technology enables business growth while operating within a strong, well-governed control environment aligned with regulatory expectations and enterprise risk appetite. Working closely with Platform Engineering teams, the role oversees the design, delivery, and operation of mission-critical, low-latency trading and risk platforms, supporting operational resilience, high availability, and secure, compliant technology operations across front-to-back trading capabilities. The role provides senior accountability for technology risk, controls, regulatory compliance, operational resilience, service stability, and complex change delivery. It partners with senior Markets, Trading, and Risk stakeholders; represents technology in executive, governance, and regulatory discussions; and leads engineering, delivery, and operations teams across global locations. The position also oversees service management for functionalised technology, including service performance, recipient feedback, issue resolution, and continuous improvement.

Requirements

Leadership experience in Markets technology, with exposure to FX and/or Fixed Income trading systems, potentially in a production-facing or SRE role.
Proven accountability for production technology in a regulated financial services environment.
Strong understanding of trading system architectures, market data platforms, and risk and post-trade systems.
Demonstrated experience operating within robust technology governance and control frameworks.
Track record of improving operational stability and resilience at scale.
Experience leading large, complex technology change programmes.
Strong executive-level communication and stakeholder management skills.
Highly credible with senior business, risk, and technology leaders.
Calm, decisive, and outcome-focused under pressure.
Strong ownership of technology delivery and technology risk.
Ability to balance innovation with discipline in a complex control environment.

Nice To Haves

Experience engaging with regulators and senior risk stakeholders.
Exposure to modern engineering practices, such as platform engineering, SRE, and automation, applied pragmatically in regulated environments.
Experience managing legacy modernisation alongside business growth.
Prior accountability for global, follow-the-sun technology operations.

Responsibilities

Act as the senior accountable executive for the technology control environment across NWM SI technology and ensure compliance with internal control frameworks and external regulatory expectations.
Maintain alignment with Risk, Compliance, Legal, and Audit; own remediation of technology control gaps, audit findings, and regulatory issues within committed timelines.
Ensure technology risk is understood, measured, and transparently reported to senior governance forums.
Be accountable for technology service stability and end-to-end operational resilience across NatWest Markets Securities Inc. technology platforms.
Ensure controls cover incident and problem management; capacity, performance, and availability management; and resilience, continuity, and disaster recovery.
Promote preventative engineering, learning from incidents, and continuous improvement; ensure severe incidents and outages are managed, analysed, and acted upon.
Provide executive leadership for complex change portfolios across trading, risk, and regulatory initiatives, ensuring governance, realistic planning, and minimal operational risk.
Balance Run the Bank and Change the Bank priorities and hold delivery teams accountable for outcomes.
Partner with senior Markets, Trading, and Risk stakeholders and communicate technology strategy, risk, and performance to executive committees, boards, and external stakeholders.
Represent technology in senior regulatory and governance discussions.
Build and lead engineering, delivery, and operations teams across global locations; set expectations for engineering discipline, control ownership, and risk awareness.
Foster accountability, transparency, and continuous improvement, and promote succession planning and talent development across Markets technology.
Serve as the primary point of accountability for service management recipients associated with functionalised technology in the NatWest Markets Securities Inc. environment.
Ensure services for internal and external stakeholders meet agreed service levels and quality standards; monitor performance using KPIs and SLAs and drive improvement.
Hold regular service review meetings to gather feedback, address concerns, and identify optimisation opportunities.
Collaborate with cross-functional teams to resolve service issues and prevent recurrence.
Ensure service management processes, roles, and responsibilities are communicated and documented clearly and consistently.
Integrate service management practices with technology functionalisation and innovation initiatives to improve operational efficiency.
Identify, escalate, and mitigate service delivery risks and challenges, working with stakeholders to implement suitable controls.