US Fulfillment Lead

Astrid & Miyu•New York, NY

2d•Onsite

About The Position

The A&M Mission: We’re more than just a jewellery brand, we’re on a mission to revolutionise the jewellery experience. Our Values & Culture: At A&M, our values aren’t just words - they’re the heartbeat of how we show up, every single day. Grow Together. Celebrate Each Other. Break All Boundaries. We're a company fuelled by growth, recognition, and pushing beyond the expected. We move fast, think big, and believe that progress is a shared journey. We champion one another’s wins and show up with support when it counts - because when one of us grows, we all do. If you’re inspired by collaboration, driven by curiosity, and energised by celebrating others, you’ll thrive here at A&M. The US Fulfillment Mission: You’ll be the heartbeat of our North American expansion, bridging the gap between strategy and daily execution, ensuring every parcel that leaves our hub is a reflection of the Astrid and Miyu experience. This is a hands-on leadership position for someone who loves to optimise workflow as much as they love developing teams. You’ll be the local anchor for our US logistics, ensuring our community receives the A&M experience with every unboxing.

Requirements

As an inspirational people lead, you truly Host from the Heart - guiding them to radiate warmth, be fully present, take ownership and bring intention to the smallest moments.
Previous experience in fulfilment, logistics, or operations, ideally within e-commerce or a retail environment
A hands-on, solutions-focused mindset with the ability to juggle daily execution and future planning
Confidence in managing stock, inventory systems, and warehouse workflows
Excellent attention to detail and commitment to operational excellence
You genuinely care about growing others. You guide your team to radiate warmth, stay present, and take ownership of every task.
You’re comfortable working independently in the US while staying tightly knit with our global ops family in the UK.
A willingness to roll up your sleeves and help us build something truly special
Adaptable and flexible, you will be joining a ground breaking, scaling business where no two days are the same and change is embraced

Responsibilities

Own and develop our US fulfillment operations, fostering a high-performing, values-driven culture. You will be the direct mentor and leader for our US Fulfillment Associate.
Own the end-to-end e-commerce fulfillment journey. You’ll ensure we hit our SLAs with unwavering service excellence and a customer-first lens.
Embed robust operational processes to support smooth, reliable, and scalable fulfilment
Lead the charge on retail stock replenishment for our growing US store portfolio and scale our fulfillment capabilities to support exciting new wholesale opportunities
Manage a fit-for-purpose returns solution that is efficient for the business and effortless for our A&M community.
Support the implementation of value-added services (e.g. engraving or specialised packaging) for the US market, constantly seeking ways to elevate the customer experience.
Conduct inbound receiving, stocktakes, and cycle counts with meticulous accuracy.
You’ll be involved with scoping and evolving systems used for inventory management and fulfillment, always looking for ways to streamline, elevate the customer experience, and implement new US-specific value-added services.