US Customs Post Entry Specialist

Willson International Ltd. • Tonawanda, NY

2d • $62,000 - $69,000 • Hybrid

About The Position

The Customs Brokerage Post Summary Specialist is a subject matter expert responsible for managing and resolving post-entry activities related to U.S. Customs. A strong sense of ownership and pride over principal duties is required. This role continually provides opportunities to work independently and collaboratively to achieve entire perspective results.

Requirements

• Minimum 3-5 years working in a Customs brokerage environment
• A working knowledge of U.S. Customs and Border Protection’s (CBP) import requirements is required.
• Working knowledge of MS Office Suite of products – command of Outlook, Word and Excel is required.
• Strong communication and client service skills – verbal and written is required.
• Problem solving, accuracy, strong attention to detail and analytical ability is required.
• High School Diploma required.

Nice To Haves

• LCB or CCS certification an asset
• College or University Degree is an asset.

Responsibilities

• Serve as the primary point of contact for clients regarding post-entry requests; prioritize and respond to technical inquiries in a timely, accurate, and consistent manner in a deadline-driven environment where adherence to U.S. Customs and Border Protection (CBP) regulatory timelines is critical.
• Manage the intake of post-entry activities, including reviewing and analyzing entry data to determine eligibility. This may involve identifying errors, omissions, compliance risks, or responding to client requests.
• Validate supporting documentation to ensure completeness and accuracy prior to submission to Post Entry Specialists.
• Track the status of open cases and follow up with clients and internal teams as needed.
• Communicate with clients regarding discrepancies, duty changes, or compliance updates.
• Log all post-entry activities into the company’s case management system with precision and consistency.
• Maintain accurate records and documentation in accordance with CBP requirements and company policies.
• Stay informed on CBP regulations, rulings, and trade policy updates that impact the post-entry process and the Willson International client base.
• Perform other duties as assigned.

Benefits

• Remote environment, with a home internet reimbursement
• 3 weeks paid vacation for all new hires
• Company-matching 401K program
• Paid maternity/paternity leave top-ups
• Family medical benefit coverage
• Compassionate Care top-ups
• Trainings
• Cover the cost of certifications

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED