US&C Service and Install Coordinator

Carestream Health•Jal, NM

11d•Onsite

About The Position

Carestream is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. Position Summary:Take ownership of customer orders once entered to ensure project is moving and on target to meet customer expectations. This includes scheduling of installations, applicable training, warranty entitlement and timely invoicing for Dealer, Direct and Government Orders. Position Responsibilities:• Verify required information from multiple sources/functions internal and external to the company to create project schedule, planning, project management, applications specialists, customer, etc. • Closely monitor customer orders to ensure projects stay on time, complete various follow up items required and resolve any issues that may arise to ensure customer satisfaction • Establish relationships and collaboration with dedicated sales professionals, field project managers, internal colleagues such as planner and logistics. • Reviews/collects/ saves required FE Feedback to set up install base for warranty entitlement. • Process invoice using proper revenue recognition guidelines when order ships • Work within multiple IT systems for order creation, scheduling, and equipment entitlement • Directly interface with customers within assigned territory• Manage conflicting priorities, and the ability to resolve issues quickly • Process trade in credits and returns• Strive for Perfect Order Fulfillment • Scheduling of demos equipment/rotation as neededRequired Skills & Education:• Bachelor's or high school degree with demonstrated experience in related field• 4+ years of customer service experience • Exceptional written and verbal communication • Professional proficiency in English and Spanish• Ability to professionally interact at multiple levels/departments within Carestream and external organizations. • Excellent project management skills, good multitasking capacity and ability to prioritize projects and workload • Proficiency with Excel, Word and OutlookDesired Skills:• SAP, Evolve, C4C Work Environment:Office Applying for a job with Carestream All applicants must complete the on-line application process. Carestream is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please click accommodations Requisition ID: 4686

Requirements

Bachelor's or high school degree with demonstrated experience in related field
4+ years of customer service experience
Exceptional written and verbal communication
Professional proficiency in English and Spanish
Ability to professionally interact at multiple levels/departments within Carestream and external organizations.
Excellent project management skills, good multitasking capacity and ability to prioritize projects and workload
Proficiency with Excel, Word and Outlook

Nice To Haves

SAP
Evolve
C4C

Responsibilities

Verify required information from multiple sources/functions internal and external to the company to create project schedule, planning, project management, applications specialists, customer, etc.
Closely monitor customer orders to ensure projects stay on time, complete various follow up items required and resolve any issues that may arise to ensure customer satisfaction
Establish relationships and collaboration with dedicated sales professionals, field project managers, internal colleagues such as planner and logistics.
Reviews/collects/ saves required FE Feedback to set up install base for warranty entitlement.
Process invoice using proper revenue recognition guidelines when order ships
Work within multiple IT systems for order creation, scheduling, and equipment entitlement
Directly interface with customers within assigned territory
Manage conflicting priorities, and the ability to resolve issues quickly
Process trade in credits and returns
Strive for Perfect Order Fulfillment
Scheduling of demos equipment/rotation as needed