Service Coordinator - Install

Blue Sky Plumbing & Heating•Wheat Ridge, CO

About The Position

At Blue Sky Plumbing Heating and Electric, we are committed to providing exceptional service and creating a positive and fulfilling work environment for our employees. We value hard work, dedication, and fostering a collaborative culture. We are currently seeking a reliable and detail-oriented Install/ Service Coordinator/Assistant to join our dynamic team. Position Overview: The Install/ Service Coordinator/Assistant will play a critical role in ensuring smooth coordination and communication between the salesmen, installation team, customers, and internal departments. The ideal candidate will be highly organized, customer-focused, and able to work in a fast-paced environment. Essential Duties and Responsibilities: We are a fast-paced, fun company looking for a friendly and outgoing person to perform duties such as: • Managing a multi-line phone system. • Managing technician schedules and coordinating installation appointments. • Ordering equipment and supplies as needed. • Pulling permits and ensuring all required documentation is in order. • Data entry, invoicing and filing • Assisting with special projects for managers and the owner. • Supporting day-to-day operations with a positive, can-do attitude. · Providing the 5-star experience from all points of contact through Blue Sky Plumbing.

Requirements

Previous experience in a coordinator, assistant, or administrative role preferred.
Strong organizational skills and attention to detail.
Excellent communication skills (both verbal and written).
Ability to multitask and prioritize in a fast-paced environment.
Customer service-oriented with a problem-solving attitude.
Proficient with Microsoft Office Suite and scheduling software.
High school diploma or equivalent.

Nice To Haves

Service Titan experience preferred

Responsibilities

Assist with scheduling and coordinating installations, ensuring timely and efficient service delivery.
Communicate with customers to confirm appointments, answer questions, and address any concerns.
Work closely with the salesmen to understand customer needs and ensure the Proper materials and equipment are available for installation.
Coordinate with the installation team to ensure smooth execution of each job.
Update and maintain installation schedules, tracking progress and providing necessary updates to clients and management.
Support the management team with administrative tasks as needed, including maintaining records and reports.
Help troubleshoot and resolve issues related to installation processes and customer satisfaction.
Managing a multi-line phone system.
Managing technician schedules and coordinating installation appointments.
Ordering equipment and supplies as needed.
Pulling permits and ensuring all required documentation is in order.
Data entry, invoicing and filing
Assisting with special projects for managers and the owner.
Supporting day-to-day operations with a positive, can-do attitude.
Providing the 5-star experience from all points of contact through Blue Sky Plumbing.