Urgent Care Technician - Per Diem - Lehighton Care Now

St. Luke’s University Health Network•Lehighton, PA

1d•Onsite

About The Position

The Urgent Care Technician supports both Urgent Care and Occupational Medicine by performing clerical and clinical duties, ensuring smooth operations and quality patient care as a vital member of the Care Now service line. This role involves accurately collecting and updating patient information, completing the registration process, assessing patient acuity, escorting patients, performing intake, and preparing exam rooms. The technician also performs point-of-care testing, maintains equipment, and assists nursing staff and Providers to ensure high-quality, patient-centered care. Maintaining confidentiality, complying with safety policies, and demonstrating PCRAFT values are essential. The role also involves demonstrating Performance Improvement in various areas and financial responsibility.

Requirements

High school diploma or equivalent is required.
Basic computer skills required.
Medical terminology a plus.

Responsibilities

Accurately collects and updates patient’s demographic and insurance information.
Completes the registration process for patients (enters patient data/orders/charges into the EMR (Epic and Systoc) to support clinical documentation and billing processes.
Assesses patient acuity in waiting areas, escorts patients to exam rooms, completes intake by gathering medical history and obtaining vital signs, and prepares the patient and room by setting up necessary instruments and equipment for the visit.
Schedules patients for advanced care with specialty providers, workers compensation follow ups, and other clinical services as needed.
Performs point-of-care testing per protocol, and ensures proper cleaning, calibration, and maintenance of equipment and exam rooms.
Maintains competency in specimen collection, Performs Reasonable Suspicion Drug and Alcohol Testing (Fit for Duty), following chain-of-custody protocols for various specimen types (urine, saliva, hair, breath and blood).
Assist nursing staff and Providers to support the delivery of high-quality, patient-centered care, ensuring a positive and efficient experience for all patients.
Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information.
Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.
Demonstrates/models the Network’s PCRAFT values during interactions with all customers.
Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.
Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices.
Complies with Network and departmental policies regarding attendance and dress code.
Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated.
Other duties as assigned.