Parkside Pediatrics - Clinical Urgent Care Team Lead

Tribe 513•Greenville, SC

1d•Hybrid

About The Position

Provides patient care in the pediatric office setting. Assists providers and staff in coordinating patient care. Functions as a primary liaison between patients, families, staff and providers. Collaborates with Urgent Care Site Coordinator to ensure that patient experience is consistent across all hours and/or days of the week. Functions as a primary contact for any emergencies or concerns that arise after hours.

Requirements

High School Diploma or GED
Current Clinical Medical Assistant Certification
Current RN License
Possess knowledge of approved medical abbreviations and correct spelling of the English language.
Ability to work with non-cooperative patients, patients with psychosocial problems and needs, or chronic and acute health problems.
Ability to adapt to various work assignments.
Possess good customer service skills and exceptional telephone etiquette.
Previous computer experience helpful.

Responsibilities

Communicates with clinical, clerical and billing departments, providers, patients and families to ensure continuity of care.
Accurately completes and maintains medical records and documents.
Performs telephone triage utilizing approved protocols.
Provides general nursing care to patients.
Maintains exam rooms and lab area. Prepares, stocks and cleans rooms as well as maintains supplies and equipment for treatment.
Administers/documents medication, vaccines, and treatments.
Maintains skills and knowledge base through reading, training and other structured in-services.
Attends clinical meetings as scheduled.
Conducts self in accordance with Tribe 513 employee manual.
Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
Leads clinical team and works collaboratively with Site Coordinators to ensure that extended hours care is operating appropriately.