Urgent Care Medical Assistant

Banner Health•Scottsdale, AZ

8d•Onsite

About The Position

The Medical Assistant supports delivery of high-quality, patient-centered care at Banner Health Urgent Care. The role assists healthcare providers with clinical procedures, patient assessments, and administrative duties to support efficient clinic operations. The Medical Assistant is expected to demonstrate flexibility and professionalism while providing compassionate care in a fast-paced environment and must float to other Banner Health Urgent Care clinics in the surrounding area based on operational needs. This full-time position works three 12-hour shifts per week on a variable schedule, not Monday through Friday. Team members must be available any day of the week, including weekends and holidays, and for rotating shifts as business needs require. The position is based in Zone 9, with clinics across the Scottsdale-area zone. Uncertified Medical Assistants may be considered with proof of completion of a formal Medical Assistant education program and must obtain national certification within 12 months of hire. The role assists clinicians and nursing staff in providing medical care and implementing and evaluating direct patient care. It uses specialized knowledge, judgment, and skills to provide an excellent patient experience. The position works under the direct supervision of providers and interacts with staff across departments, physicians, patients, families, and external health care contacts.

Requirements

High school diploma/GED or equivalent working knowledge.
Completion of a Banner-approved medical assistant training program that meets state-defined regulations.
Active Medical Assistant certification from one of the following: RMA from American Medical Technologists (AMT), CMA from American Association of Medical Assistants (AAMA), CCMA from National Health Career Association (NHA), or NCMA from National Certified Competency Testing (NCCT).
BLS certification required upon hire.
Strong computer skills, including ability to work with medical software.
Exceptional interpersonal and communication skills.
Ability to manage multiple changing priorities effectively and in an organized fashion.
Ability to work three 12-hour shifts weekly on a variable schedule, including any day of the week, weekends, holidays, and rotating shifts as business needs require.
Ability to float to other Banner Health Urgent Care clinics in the surrounding area based on operational needs.
Uncertified candidates considered with proof of completion of a formal Medical Assistant education program must obtain national certification within 12 months of hire.

Nice To Haves

Experience with office medical procedures and treatments.
Knowledge of insurance and managed care operations.
Experience with EMR and scheduling software.
Additional related education and/or experience.

Responsibilities

Prepare patients for examinations and treatment by taking and recording vital signs, symptoms, measurements, chief complaints, and pain scores; report changes in patient condition to the clinician.
Assist providers with examinations and minor in-office procedures, including phlebotomy, ear irrigation, and EKGs; act as a chaperone as needed; use universal precautions and personal protective equipment; and prioritize patient flow.
Coordinate and manage patient care, including pre-certifications, referrals, authorizations, prescriptions, and scheduling for clinic, hospital, and ancillary treatments and tests; communicate test results to patients; support clinicians; and administer medications when permitted by policies, procedures, or clinician direction.
Provide clerical support and maintain complete medical records, including laboratory results, authorizations, X-rays, hospital records, and relevant prior care; provide accurate billing information promptly.
Maintain a clean, functional environment by cleaning and disinfecting equipment, exam rooms, and storage areas; sterilize equipment and instruments according to procedures; follow manufacturer recommendations and OSHA guidelines for hazardous substances; perform basic equipment maintenance and coordinate repairs.
Order supplies as directed and stock patient care areas; handle medication-related tasks, including expired medications or equipment and recalls.
Maintain effective communication with internal and external customers and demonstrate service orientation and teamwork.
Complete required onboarding and orientation activities, including simulation training, as needed or directed.
Prioritize information from multiple sources to support responses to changes in patient and family health status and communicate with physician offices to report, request, or clarify information.