Urgent Care Clinical Director - Physician Assistant or Nurse Practitioner

GoHealth Urgent Care • Hartford, CT

14d • $152,056 - $201,027

About The Position

Hartford HealthCare-GoHealth Urgent Care is seeking an experienced Physician Assistant or Nurse Practitioner to lead clinical services across assigned urgent care centers and a geographic region in Connecticut. The Clinical Director is primarily responsible for quality of care, clinical regulatory compliance, and supervision of clinical caregivers, and partners with operational leadership to achieve clinical, financial, operational, and customer-service goals. The role comprises 34% administrative work and 66% clinical work, including scheduled direct patient care.

The director oversees regional center operations and clinical quality, supports staffing and recruitment, monitors key performance indicators, develops and implements clinical policies and procedures, and leads market-wide initiatives and improvement programs. The position also builds relationships with local providers and community agencies, contributes to strategic planning, supports emergency response as directed, and mentors employees in care, equipment, and electronic medical record use.

Requirements

• Currently licensed as a nurse practitioner or physician assistant in the State of Connecticut.
• Administrative experience in Emergency Medicine, Family Medicine, Urgent Care, or a related field is required.
• Outstanding communication and management skills, with the ability to collaborate with GoHealth staff, management, health system partners, and other stakeholders.
• Recent experience using generally accepted and currently used clinical methods and techniques.
• Clinical skills consistent with evidence-based care and knowledge of standard care for common urgent care diagnoses.
• Proficiency in MS Word, Excel, PowerPoint, Teams, and Outlook.
• Super-user-level skills with a currently used electronic medical record.
• Strong presentation skills for clinical and administrative topics to clinical and non-clinical audiences in formal and informal settings.
• Data analytics skills.
• For Nurse Practitioners: Master's degree required.
• For Physician Assistants: Bachelor's degree required.

Nice To Haves

• Experience in urgent care or emergency room settings and experience treating both adult and pediatric patients.
• Administrative experience in a major medical center or health system is preferred.

Responsibilities

• Manage and direct clinical services across assigned urgent care centers and the geographic region; oversee quality of care, regulatory compliance, and clinical caregiver supervision.
• Collaborate with operational partners to meet clinical, financial, operational, and customer-service goals.
• Identify, develop, and implement programs focused on quality and operational excellence.
• Help design, develop, and implement center operations policies, procedures, and practices.
• Ensure market compliance with federal and state regulations, accreditation requirements, and partner requests.
• Oversee staffing levels across market sites, including staffing models, interviewing and hiring in collaboration with talent acquisition, and guidance to management on staffing practices.
• Review key performance indicators, provide operational feedback to managers, and recommend improvements.
• Support cross-market initiatives, provide guidance and best practices to operations managers, monitor timelines, and develop cross-market processes and procedures.
• Share best practices across markets, develop training plans, and collect and monitor progress data.
• Manage market-wide initiatives, including project management and outcome assessment.
• Develop and periodically review clinical policies, procedures, and provider performance standards to maintain and improve patient care and clinic function.
• Direct clinical staff during environmental or other unforeseen emergencies as directed by the Medical Director and/or HHC-GoHealth leadership.
• Facilitate organizational targets for center EBITDA, staffing model targets, NPS, DTD time, and other current KPIs, including clinical quality metrics.
• Build relationships with local providers and service agencies to improve two-way patient flow, referrals, and follow-up opportunities, and develop programs supporting external care missions and network business.
• Collaborate with medical and operational leadership on site-specific performance issues and targeted or generalized improvement measures.
• Partner with the GoHealth Chief Medical Officer on national and local strategic initiatives.
• Provide direct patient care for the required number of hours per pay period as stipulated by leadership.
• Respond to patient-volume surges and unforeseen circumstances, directing redeployment of clinical staff to preserve the patient experience and prevent patient reneging.
• Oversee clinical quality and performance improvement, adherence to clinical standards and operating procedures, financial and budgetary performance, and implementation and training for technologies and equipment at local sites.
• Perform chart audits for clinical KPI monitoring at center, organizational, and individual levels as directed by the Medical Director and/or Deputy Medical Director.
• Participate in formal and ad hoc groups within GoHealth and the network healthcare partner as requested by medical leadership.
• Assist with recruitment, provider qualification and training, competency maintenance, proficiency testing, and regulatory compliance.
• Evaluate and remediate provider professional conduct and clinical performance in collaboration with GoHealth HR and the joint-venture health system partner, following applicable policies.
• Mentor new and existing employees in EMR functionality, equipment use, clinical care, and organizational priorities.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage
• 401(k) matching
• Paid CME time off and CME budget
• Reimbursement for professional licenses and dues
• Enhanced tuition assistance
• Employee assistance and wellness programs, including a focus on mental health
• Generous paid time off
• Discounts on services, products, and optional coverages, including movie tickets, pet insurance, and travel

What This Job Offers

• Job Type: Full-time
• Career Level: Senior