Urgent Care Clinical Director - Physician Assistant or Nurse Practitioner
About The Position
Hartford HealthCare and GoHealth Urgent Care are seeking an experienced Physician Assistant or Nurse Practitioner to lead clinical services across assigned urgent care centers in Connecticut. The Clinical Director manages quality of care, clinical regulatory compliance, and supervision of clinical caregivers, while partnering with operational leadership to meet clinical, financial, operational, and customer service goals. The position includes a 34% administrative and 66% clinical requirement, including direct patient care for scheduled hours and leadership across regional centers. The role leads quality and operational excellence initiatives, supports staffing and performance management, develops and reviews clinical policies and procedures, and helps ensure compliance with applicable regulations and accreditation standards. The Clinical Director also develops relationships with local providers and service agencies, supports strategic initiatives, mentors staff, and collaborates with GoHealth and health system partners to improve patient care and center performance.
Requirements
- Currently licensed as a nurse practitioner or physician assistant in the State of Connecticut.
- Leadership experience is required.
- Administrative experience in Emergency Medicine, Family Medicine, Urgent Care, or a related field is required; experience in a major medical center or health system is preferred.
- Recent experience using generally accepted and currently used clinical methods and techniques.
- Clinical skills supporting evidence-based care and knowledge of standards of care for common urgent care diagnoses.
- Outstanding communication and management skills, with the ability to work collaboratively with GoHealth staff, management, health system partners, and other stakeholders.
- Proficiency in MS Word, Excel, PowerPoint, Teams, and Outlook.
- Super-user-level skills with a currently used electronic medical record.
- Strong presentation skills for clinical and administrative topics to clinical and non-clinical audiences in formal and informal settings.
- Data analytics skills.
- Urgent care experience treating both adult and pediatric patients.
- Master's degree required for Nurse Practitioners.
- Bachelor's degree required for Physician Assistants.
Nice To Haves
- Administrative experience in a major medical center or health system.
Responsibilities
- Manage and direct clinical services across assigned urgent care centers, with responsibility for quality of care, regulatory compliance, and supervision of clinical caregivers.
- Partner with operational leadership to achieve clinical, financial, operational, and customer service goals.
- Identify, develop, and implement programs focused on quality and operational excellence.
- Collaborate on the development and implementation of policies, procedures, and practices related to center operations.
- Ensure market compliance with federal and state regulations, accreditation organizations, and partner requirements.
- Oversee staffing levels across market sites, including staffing models, recruiting and hiring collaboration, and guidance to management on staffing practices.
- Review key performance indicators, provide feedback on operational performance, and recommend improvements.
- Support cross-market initiatives, share best practices, develop processes and procedures, and monitor progress.
- Manage market-wide initiatives, including project management and outcome assessment.
- Develop and review clinical policies, procedures, and provider performance standards to maintain and improve patient care and clinic operations.
- Direct clinical staff during environmental or other unforeseen emergency events as directed by leadership.
- Facilitate organizational targets for center EBITDA, staffing model targets, NPS, DTD time, and other current KPIs and clinical quality metrics.
- Build relationships with local providers and service agencies to improve patient referrals and follow-up opportunities and support new programs.
- Collaborate with medical and operational leadership to address site-specific issues and improve performance.
- Partner with the GoHealth Chief Medical Officer on national and local strategic initiatives.
- Provide direct patient care as a scheduled provider and help respond to volume surges and other unforeseen circumstances.
- Oversee clinical quality and performance improvement, adherence to clinical standards, financial and budgetary performance, standard operating procedures, and implementation and training for technologies and equipment.
- Perform chart audits for clinical KPI monitoring as directed by the Medical Director or Deputy Medical Director.
- Participate in formal and ad hoc groups within GoHealth and the health system partner network as requested.
- Assist with recruitment, provider qualification and training, competency maintenance, proficiency testing, and regulatory compliance.
- Evaluate and remediate provider conduct and clinical performance in collaboration with GoHealth HR and the health system partner.
- Mentor new and existing employees on EMR functionality, equipment use, clinical care, and organizational priorities.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) matching
- Paid CME time off and CME budget
- Reimbursement for professional licenses and dues
- Enhanced tuition assistance
- Employee assistance and wellness programs, including a focus on mental health
- Generous paid time off
- Discounts on services, products, and optional coverage, including movie tickets, pet insurance, and travel
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What This Job Offers
Job Type
Full-time
Career Level
Manager
