Upward Mentoring Manager - Part Time

BIG BROTHERS BIG SISTERS OF EASTERN MISSOURI • St. Louis, MO

21h • $21 - $22 • Hybrid

About The Position

The primary goal of this position is to ensure that children, youth, and young adults served through Upward Mentoring experience the full impact of our Roadmap and Theory of Change framework, including consistent, high-quality supports that lead to measurable growth and long-term success. This role involves organizing the Upward Mentoring Program, maintaining an active caseload of up to 10 active youth, and providing weekly one-on-one/group mentoring sessions for each youth, totaling 2+ hours per week. Responsibilities include monthly check-ins with parents and home visits as needed, planning and leading group mentoring meetings and activities, setting youth-led goals and tracking progress, coordinating experiences with community champions and the Program Director, and documenting contacts, challenges, and outcomes in MatchForce. The role also requires partnering with local schools and nonprofits to support youth and family goals, working primarily in the community with accessibility during scheduled evening and weekend hours, and communicating with agency staff to connect youth and families to needed resources. Additionally, the position supports the development of the mentoring program structure by participating in weekly team meetings, completing role-specific trainings, collecting and entering key youth data, and administering required surveys and assessment tools.

Requirements

• Minimum 4 years related experience, or a combination of education and experience required.
• Knowledge of K-12 school and resource landscape.
• Knowledge of customer service principles and practices.
• Strong planning and organization skills
• Excellent communication skills, including writing and proof-reading skills
• Ability to manage multiple projects and work with a variety of staff
• Ability to work with a variety of staff, caregivers, volunteers, youth, and external partners
• Excellent interpersonal skills
• Technology/computer skills.
• Proficiency in MS Office Suite (specifically Word, Excel, Outlook & Teams); Zoom and/or working knowledge of other voice over internet phone systems.
• Must have a car, valid driver's license, and meet state required automobile insurance minimums.

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Organize Upward Mentoring Program
• Maintaining an active caseload up to 10 active youth.
• Provide weekly one-on-one/ group mentoring for each youth, 2+ hours per week.
• Check in with parents monthly and complete home visits as needed.
• Plan and lead group mentoring meetings and activities.
• Set youth-led goals and track progress toward attainment.
• Coordinate experiences with community champions and the Program Director, aligned to the BBBSEMO Theory of Change.
• Document contacts, challenges, and outcomes in MatchForce.
• Partner with local schools and nonprofits to support youth and family goals.
• Work primarily in the community and stay accessible to youth and families, including scheduled evening and weekend hours.
• Communicate and coordinate with agency staff to connect youth and families to needed resource.
• Support the development of the mentoring program structure
• Participate in weekly team meetings to review youth progress, data needs, and reporting timelines.
• Complete role-specific trainings related to evaluation, data entry, survey administration, and confidentiality requirements.
• Collect and enter key youth data consistently (contacts, participation, goals, resources provided, and milestones).
• Administer required surveys and assessment tools on schedule (baseline, mid-point, and end-of-period as assigned).
• Ensure youth and caregiver surveys are completed accurately, respectfully, and with clear explanations of purpose.
• Follow agency protocols for confidentiality, consent, and secure handling of youth information.
• Track response rates and follow up with families to reduce missing data and improve completion.
• Document Program Outcomes and Complete Reports
• Ongoing, social-emotional growth, school engagement, behavior, and career exposure.
• Identify trends and patterns from youth progress and participation that should be reflected in reports.
• Provide short narrative highlights and examples that show impact, including barriers, strategies used, and wins.
• Share feedback on what data is useful as a mentor and share experiences to assist leaders, funders and partners.
• Coordinate with internal and external evaluation partners
• Align reporting with the program’s goals, agency requirements, and evaluator expectations.
• Participate in check-ins related to data quality, timelines, and reporting needs.
• Support continuous improvement by using findings to adjust mentoring supports, activities, and resource connections.
• Other duties as assigned.

Benefits

• Hourly rate will be based upon professional and academic experience ($21.15 - $22.15/per hour).
• .625 cents reimbursement on business miles and 100% of out-of-office parking for business meetings, etc.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level