Upholstery Support Supervisor (Frame Mill)

Ashley Furniture Industries•Advance, NC

9d•$23 - $25•Onsite

About The Position

The Manufacturing Operations Supervisor plans, directs, and assigns work activities in a manufacturing department to achieve production goals while maintaining high standards of safety, quality, and efficiency. This frontline leadership role supports and implements policies and procedures, recommends improvements in operation methods and equipment, and manages team performance. The Operations Supervisor coordinates with other supervisors to ensure all operational activities are integrated effectively, leads continuous improvement initiatives, and develops employees through coaching, mentoring, and training to build a high-performing manufacturing team.

Requirements

High School Diploma or GED equivalent required
Minimum 2 years of experience in a manufacturing or distribution center environment required
Strong leadership and team management skills with ability to motivate and develop employees
Excellent problem-solving and decision-making abilities
Strong communication skills, both written and verbal
Ability to work in a fast-paced environment and manage multiple priorities
Proficient in basic computer skills including Microsoft Office Suite
Understanding of production metrics and KPIs
Ability to work 2nd shift hours: 6:00 AM - 4:30 PM
Physical ability to walk production floors, stand for extended periods, and lift up to 50 lbs as needed

Nice To Haves

Previous supervisory experience preferred
Experience with manufacturing or warehouse equipment and department processes desired
Associate's degree in Supervisory Management, Manufacturing Technology, Business Administration, or related field
3+ years of manufacturing supervisory experience in furniture, wood products, or related industry
Experience with industry-leading, high-speed automated equipment and manufacturing systems
Lean Manufacturing or Six Sigma certification (Green Belt or higher)
Knowledge of production planning, scheduling, and capacity management
Experience with ERP systems (SAP, Oracle, or similar platforms)
Understanding of quality management systems and statistical process control
Background in employee relations and conflict resolution
Familiarity with OSHA regulations and workplace safety management

Responsibilities

Plan, direct, and assign work activities in the manufacturing department to optimize productivity and meet production targets
Coordinate with other supervision to ensure all operational activities are integrated as a cohesive whole across shifts and departments
Support and implement company policies and procedures while recommending improvements in operation methods, equipment, people, materials, and working conditions
Make decisions and solve problems by analyzing information and evaluating results to optimize production efficiency
Communicate product or material issues with appropriate individuals including Quality, Engineering, and Materials Management teams
Monitor production schedules and adjust priorities to meet changing business needs
Manage and improve functional areas and institute performance measures through use and interpretation of Continuous Improvement tools including Lean and Six Sigma methodologies
Improve working conditions and processes (safety, quality, productivity, and cost) by supporting and directing employees to participate in improvement programs
Assist functional area Superintendent or Manager to improve systems of production control, standard operating procedures, safety, quality control, and performance management
Analyze data to identify trends, root causes, and opportunities for process optimization
Lead kaizen events, problem-solving workshops, and improvement projects to eliminate waste and enhance efficiency
Listen, respond to, and address employee concerns in a timely and professional manner
Coordinate and manage the work of employees by directing team members to meet area goals and production objectives
Manage employee performance and assist employees in making improvements through coaching, mentoring, and administering performance reviews
Recommend, plan, and/or implement employee training and skill development activities to build organizational capability
Communicate company and departmental issues and goals through weekly team meetings, regular individual employee meetings, coaching, training, and company-offered learning opportunities
Facilitate employee growth and development by identifying career paths and providing developmental opportunities
Make employment decisions and/or recommendations on hiring, improvement plans, transfers, promotions, corrective actions, terminations, pay adjustments, etc.
Audit, maintain, and ensure employee time-keeping and absentee records are accurate and comply with company policies
Maintain a safe work environment by ensuring employees wear PPE (personal protective equipment) and follow safety compliance protocols
Maintain departmental equipment to ensure proper and safe operations
Conduct safety audits and address unsafe conditions or behaviors immediately
Lead safety meetings and promote a culture of safety awareness throughout the department
Audit regularly to ensure standard operating procedures are being adhered to and quality standards are maintained
Investigate incidents, implement corrective actions, and prevent recurrence
Manage resources to optimize equipment, facilities, employees, methods, and materials
Monitor material flow and coordinate with Materials Management to ensure adequate supply of production materials
Analyze and resolve employees' problems in a timely manner to minimize disruptions
Control departmental costs while maintaining production and quality standards
Demonstrate the Company's Core and Growth Values in the performance of all job functions
Model expected behaviors and hold team accountable to company values and standards