Upfit Coordinator

Mike Albert Leasing•Cincinnati, OH

10d

About The Position

The Upfit Coordinator is an administrative role responsible for managing customer orders that require vehicle customization, including aftermarket equipment installations. The coordinator works with external vendors to move vehicles through the upfit process on schedule, monitors delivery readiness, and escalates issues to support timely customer delivery and vehicle handoffs. The role also provides backup coverage for other Vehicle Coordination roles through cross-training.

Requirements

Previous experience in the vehicle leasing industry or a similar position is preferred.
Experience moving and monitoring products through a process and communicating and documenting changes is preferred.
High school diploma or equivalent; some college is preferred.
At least two years of experience with Microsoft Office, including Excel, Outlook, and Word.
Organized, energetic, and dependable.
Detail-oriented with excellent customer service skills.
Customer-focused and able to work independently.
Professional written and verbal communication skills.

Nice To Haves

Previous experience in the vehicle leasing industry or a similar position.
Some college education.
Experience moving and monitoring products through a process and communicating and documenting changes.

Responsibilities

Confirm receipt of third-party purchase orders from aftermarket vendors after client approval and Purchase Order release.
Develop and maintain effective working relationships with external suppliers and vendors.
Follow up with vendors daily to monitor upfit progress and ensure completion within the customer's estimated time of arrival (ETA).
Monitor vehicles from arrival at the upfitter through customer delivery and maintain accurate status in the tracking system.
Enter vehicle ready dates and in-service dates into the system.
Update customer ETAs based on upfit progress and communicate timeline changes to relevant stakeholders.
Identify delays, discrepancies, or obstacles that may affect order accuracy or delivery timelines.
Collaborate with internal teams, including Purchasing, sales, and delivery dealers, as well as external vendors, to resolve issues.
Escalate unresolved concerns to appropriate management to ensure timely resolution.
Cross-train on other Vehicle Coordination roles to provide backup coverage.