Full Time - University Towers Kitchen Senior Manager

Aztec Shops•San Diego, CA

9d•Onsite

About The Position

This Full Time position is for a University Towers Kitchen Senior Manager. The role involves managing 2-5 Crew Leads, 1-2 Managers, Assistant Managers, and/or Kitchen Management who supervise a total of 2-100 employees. The Senior Manager is responsible for the overall direction, coordination, and evaluation of the units, carrying out supervisory responsibilities in accordance with the organization’s policies and applicable laws. This includes interviewing, hiring, training, budgeting, forecasting, planning, assigning and directing work, appraising performance, rewarding, coaching, disciplining employees, addressing complaints, and resolving problems. The position is responsible for annual revenue up to 5 million and oversees daily operations in individual business units, ensuring proper procedures and guidelines are followed for quality products and services. The role also involves developing and implementing new menu items, resolving customer issues, and ensuring compliance with all company policies, federal, state, and local laws/regulations, including safety and health.

Requirements

A.A. degree from an accredited two or four-year college or university in Business or Hotel/Restaurant Management
Four to five years experience in high volume, multi-unit food service operations
Two to three years supervisory experience
Strong communication and interpersonal skills
Computer literacy
Mathematical/financial skills
Proven leadership skills
Must be able to read, write and understand English.
Ability to follow verbal and written instructions, guidelines and objectives.
Ability to read, comprehend, analyze, and interpret general business information, governmental regulations, and technical/trade journals.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from employees, subordinates, vendors, other departments, customers and the general public.
Ability to calculate figures and amounts such as discounts, portions, percentages, and volume.
Ability to apply concepts of basic math.
Ability to prepare and analyze numerical figures, create and interpret spreadsheets.
Ability to apply common-sense understanding to carry out general written or oral instructions.
Must be able to multitask, prioritize work and pay attention to detail.
Requires good analytical, quantitative skills, organizational and management skills.
Must be able to utilize a computer.
Ability to use a variety of office machines and equipment.
Must have the ability to talk/expressing and/or exchanging ideas and hear/perceiving sounds.
Must be physically able to operate food service equipment (to include but not limited to) slicers, mixers, knives, ovens, and steamers; as well as cash register and office equipment such as computers, copy machines, and facsimile machines.
While performing the duties of this job, the employee is frequently required to walk, sit, and stand for prolonged hours; use hands to touch, handle, or feel objects, cooking tools, or control knobs; and reach with hands and arms.
Must be able to move, lift or carry heavy objects or materials up to 50 pounds.
Specific visual abilities required by this job include close vision, peripheral vision, distance vision, and color vision.
Work is regularly performed in a food production area where there is frequent exposure to food fumes or airborne particles.
The employee occasionally works near moving mechanical parts and is occasionally exposed to humid and hot conditions as well as cleaning chemicals.
The noise level in the work environment is usually moderate.
The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act pursuant to California Penal Code Section 11166.5 .

Nice To Haves

Bachelor’s degree is preferred but not required
Serve Safe Certified
Management Food Handler Certificate from the County of San Diego preferred.

Responsibilities

Manages and develops designated units’ operations staff, which includes hiring, terminating, and disciplining of employees, setting work priorities, conducting staff meetings, coordinating training, evaluating performance and directing work assignments to ensure effective operations.
Assists in preparing the annual operating budget for each unit.
Oversees the daily operations in individual business units.
Assist in preparing financial projections and forecasts cost/benefits for new projects.
Manages daily unit operations to ensure that proper procedures and guidelines are in place and followed for provision of quality products and services.
Ensures unit managers adjust controllable expenses (i.e. food production, food purchases, staffing levels, supplies) to meet daily sales volumes.
Works with General Manager to research, formulate, and recommend new or upgraded policies and procedures.
Coordinates sales promotional activities and prepares food displays and advertising.
Develops and implements new menu items that respond to customer needs and meets profitability goals.
Implements operational plans to achieve profit and growth goals.
Resolves customer issues and complaints to ensure customer satisfaction.
Remains current on changes within the regulatory, economic, and competitive environment which may affect the operations of the units.
Monitors and ensures compliance for proper inspections, handling and storage for all inventories of food, supplies, linens, and equipment; establishes security/internal controls and sanitation.
Ensures all unit audit results score “meets standards” or better.
Responsible for recruitment, training, development and evaluation of managerial, full-time, and part-time staff.
Establishes and maintains food quality/production/cost control standards and maintains procedures and methods to ensure compliance with standards.
Develops and maintains working relationships with customers, coworkers, vendors, student organizations, faculty, staff, and University personnel.
If responsible for licensed operations, also responsible for ensuring terms and conditions of agreement are adhered to and the unit is operating within the company's established systems, guidelines, and standards.
Must comply with and ensure continued, consistent compliance with all company policies, and federal, state, and local laws/regulations including but not limited to: employment, safety, and health.
Other duties as assigned.