University Receptionist and Call Center Representative
About The Position
Under the supervision of the Carey Connect, Call Center Team Lead, the University Receptionist and Call Center Representative is responsible for answering the main University phone line, directing calls to the appropriate departments, and engaging with and answering questions through the university website chat bot system. This role requires a thorough understanding of university departments, programs, and services to effectively direct inquiries, maintain records of interactions, and ensure all communications reflect the Christian values central to the university’s identity. Strict compliance with FERPA and other data privacy regulations is essential.
Requirements
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Excellent customer service skills
- Ability to multitask efficiently.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- Friendly, approachable, and professional demeanor.
Nice To Haves
- Associate or bachelor’s degree
- Proficient in using phone systems and chat platforms.
- Previous experience as a receptionist or customer service role.
- Experience with digital communication tools and platforms, such as live chat systems or social media.
- Education and/or training in customer service or communications.
- Knowledge of William Carey University’s programs, services, and campus layout.
Responsibilities
- Assist the university in implementing the statement of Purpose
- Assist the university in implementing the long-range institutional and financial plans
- Answer the university call center phone line and provide accurate information and assistance to callers in a courteous and professional manner.
- Direct calls to the appropriate departments or individuals and ensure connection and follow-through.
- Engage with and respond to inquiries through the university website chat bot system.
- Maintain a thorough understanding of university departments, programs, and services to effectively direct inquiries.
- Update and maintain records of calls and chat bot interactions.
- Ensure all communications reflect the Christian values central to the university’s identity.
- Maintain strict compliance with the Family Educational Rights and Privacy Act (FERPA) and other federal/state regulations regarding student data privacy.
- Assist with other administrative tasks as needed.
- Perform other job-related duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
