Call Center Representative
VHB•Smyrna, DE
•Hybrid
About The Position
We're seeking a Call Center Representative to help keep Delaware's transportation network running smoothly. In this role, you'll provide administrative and operational support by coordinating communications, dispatching maintenance requests, and serving as a key point of contact for engineers, emergency responders, government partners, and the public. This position plays an important role in supporting day-to-day transportation operations and ensuring timely response to roadway issues.
Requirements
- High school diploma or equivalent required.
- Applicants must be legally authorized to work in the United States without current or future employer sponsorship.
Nice To Haves
- Excellent verbal, written, and interpersonal communication skills.
- Proficiency with Microsoft Office Suite, including Outlook.
- Experience using work management systems such as Maximo and Tracker is preferred.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Ability to work both independently and collaboratively as part of a team.
- Strong attention to detail and a commitment to providing excellent customer service
- Experience as an emergency dispatcher, emergency responder, or in a similar coordination or communications role preferred.
Responsibilities
- Serve as a primary point of contact by answering phone calls and responding to shared inbox inquiries from internal and external stakeholders.
- Coordinate and route maintenance requests to the appropriate teams using dispatch systems, work management software, and radio communications.
- Create, update, and track work orders using maintenance management systems.
- Communicate with engineers, emergency responders, maintenance personnel, and the public to support efficient transportation operations.
- Maintain accurate records and documentation related to service requests and operational activities.
- Participate in professional development opportunities to support career growth.
- Perform all work in accordance with applicable federal, state, and local regulations, as well as company policies and procedures.
Benefits
- Best-in-class benefits and a flexible, hybrid work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
