Universal Pro Associate Part-Time - 7102 Thunder Bay

The Home Depot•Thunder Bay, ON

9d•Onsite

About The Position

Universal Pro Associates (UPA) are responsible for providing outstanding customer service and ensuring Pro customer’s transactions are handled quickly and accurately. The Universal Pro Associate will drive customer acquisitions by asking probing project questions and being knowledgeable about Pro and loyalty programs. Supporting the Pro desk by maintaining department standards of the Pro desk area and lumber canopy, offering loading and order picking assistance as needed, and will transition Pro customers to the PASA for more complex orders. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies and standards, completing specified safety training, immediately correcting hazards and unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, coworkers, vendors, or customers.

Requirements

High School Diploma or equivalent
Customer Focus
Safety & Compliance
Processes transactions efficiently minimizes voids/clearance actions, minimizes quantity key usage, and maximizes scanner usage.
Handles dissatisfied customers or customer complaints effectively, defuses negative situations as appropriate; show diplomacy; guides toward positive resolution; conveys a sense of competence and effectiveness to customer.
Escalates the issue to manager when appropriate.
Flexible to work different roles at the frontend including the returns desk or special services and assists in other departments of the store, including staffing outdoor seasonal tills, where required.

Nice To Haves

Forklift experience considered an asset.

Responsibilities

Greet, engage and thank every customer.
Perform fast and accurate customer service during all customers interactions including POS register/COM check out, phone sales transactions, customer inquiries, and ensuring BOPIS/will call/delivery transactions are performed timely.
Assist PASAs in driving Pro loyalty programs by increasing Pro Xtra registration, Local Pro, HDCC sign ups, and utilize Pro programs (Pro volume pricing, bulk, etc.) to drive sales.
Demonstrate selling behaviours by being available and engaged with customers, to identify Pro’s needs and provide fast and accurate transactions.
Ensure Pro Desk, off-shelf and lumber canopy are well stocked, faced with adequate signage.
Welcome Pro customers to the Pro Desk to deliver speed of checkout: process customer orders accurately, quickly, and safely using processes and techniques outlined in Cashier training.
Make customers the first priority, actively seek out customers, greet, engage and thank all customers, offer assistance.
Demonstrate a basic knowledge of products, services and procedures in assigned area and nearby departments, know priority articles.
Seek to fully understand the customers' needs, provide customer with the best solution even if it involves a price reduction, contact other associates/leaders as needed.
Ask customers about their project and provide appropriate related items and services for total project, sell the whole project.
Maintain a clean and uncluttered store environment, ensure that department/area and aisles are clear, product is easily accessible to customers.
Ensure product is fully packed down and in-stock at all times.
Ensure aisles and products, specials etc. are all clearly and attractively signed.
Follow safety policies and procedures, identify and correct safety hazards, report violations, and encourage others to work safely standards.
Work effectively with others, resolve conflict, listen well, and share knowledge with others.
Process transactions efficiently, minimize voids/clearance actions, minimize quantity key usage, and maximize scanner usage.
Handle dissatisfied customers or customer complaints effectively, defuse negative situations as appropriate; show diplomacy; guide toward positive resolution; convey a sense of competence and effectiveness to customer.
Escalate the issue to manager when appropriate.
Be flexible to work different roles at the frontend including the returns desk or special services and assist in other departments of the store, including staffing outdoor seasonal tills, where required.