Universal Head Teller - Marion West

SIU Credit Union•Marion, IL

16h•Onsite

About The Position

The Universal Head Teller is the heartbeat of the branch's daily operations, supervising the teller line to ensure members are greeted warmly and all transactions are accurate. This role involves mentoring peers, managing branch-wide cash assets, and maintaining a secure and efficient environment. SIU Credit Union is built on the principle of "People Helping People" and aims to foster a supportive environment for its employees and community. The Universal Head Teller acts as a liaison between branch management and frontline service, ensuring smooth and secure branch operations through schedule coordination, supervision of complex processes like wire transfers, and management of the branch vault and ATM. This leadership position is crucial for coaching tellers, maintaining regulatory compliance, and delivering a "best-in-class" member experience.

Requirements

At least six months of cashier/money handling experience is required.
High school diploma or equivalent.
Strong decision-making abilities and the administrative judgment to manage staff confidentiality and performance documentation.
Must be bondable and detail-oriented.

Nice To Haves

Previous leadership experience in a financial setting is a plus.

Responsibilities

Coordinate scheduling and daily duties for the teller team, setting a professional example and handling performance evaluations and coaching.
Maintain total accountability for the branch vault, ATM, and cash recyclers-managing the ordering, receiving, and disbursement of cash supplies.
Help members open accounts, manage direct deposits, handle stop payments, and resolve basic bookkeeping questions.
Supervise the wire transfer process and assist with card services tasks to ensure fast and accurate member support.
Actively cross-sell credit union products and introduce members to new financial solutions that meet their needs.
Ensure the highest level of security on the teller line, maintaining records in accordance with all industry regulations and internal policies.