Universal Client Contact Specialist I

C&N • Charleston Township, PA

5d • Onsite

About The Position

As a Universal Client Contact Specialist, you will be the first point of contact for our valued clients, assisting with a wide range of inquiries and issues related to deposits, loans, and technology products. Utilizing your expertise through phone and written communication, you'll provide timely solutions and guidance, ensuring each client interaction is seamless and satisfying. Join our team and be the friendly, knowledgeable voice that makes a difference in our clients’ financial journeys!

Requirements

• Some college or technical school courses in a related field AND 1-2 years of previous related experience in a customer service setting, preferably in a banking environment OR an equivalent combination of education and experience.
• Critical Thinking and Problem Solving
• Strong Verbal and Written Communication
• Active Listening
• Detail Oriented
• Multitasking
• Customer Focus: Delivers tailored solutions, exceeds expectations, and builds strong customer relationships.
• Interpersonal Savvy: Builds positive relationships across levels, functions, and cultures with diplomacy and tact.
• Drives Results: Achieves goals despite challenges and motivates others to deliver strong outcomes.
• Action Oriented: Acts quickly on challenges, seizes opportunities, and tackles tough issues with a positive attitude.

Responsibilities

• Providing prompt support to customers through phone calls, live chat, email, and secure messaging, addressing inquiries about customer accounts as well as digital products and services.
• Researching and resolving customer issues, executing transactions, and ensuring prompt follow-ups to deliver exceptional service.
• Promoting C&N solutions by cross-selling products, referring to specialists when needed, and conducting outbound follow-ups to ensure satisfaction.
• Maintaining up-to-date knowledge of C&N policies, procedures, and product offerings, meeting service level and sales goals.

Benefits

• Generous vacation, personal, sick, family sick, and community service leave.
• 401(k) with pre-tax and ROTH contribution options and a safe harbor match, plus an Employee Stock Ownership Plan (ESOP).
• Health, dental, and vision coverage, including employer-paid premium options for employee-only coverage.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for medical and dependent care.
• Employer-paid life and disability insurance.
• Additional voluntary coverages to meet your unique needs.
• Access to education and development programs and ongoing support for personal and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree