Universal Branch Representative

Fedex Employee Credit Association•Harrison, AR

6d•Onsite

About The Position

FedEx Employees Credit Association (FECA) is a not-for-profit federal credit union established in 1974. FECA aims to be the premier provider of financial solutions for FedEx employees, retirees, and their families, helping them achieve financial security and personal dreams. FECA boasts a dedicated team committed to community service and offers competitive compensation and benefits, including medical, dental, vision, life insurance, AD&D, short-term disability, EAP, 401k with company match, profit-sharing, discounts on financial products, paid vacation and personal days, and paid volunteer time. The organization also provides extensive professional development opportunities, such as on-site educational and leadership programs. With over half a billion dollars in assets and more than 100,000 members, FECA operates branches in Memphis, TN; Los Angeles, CA; Indianapolis, IN; Pittsburgh, PA; Harrison, AR; and Fort Worth, TX, with corporate offices in Memphis, TN.

Requirements

Excellent customer service skills.
Strong computer skills.
Accuracy in balancing and skill in error detection.
Excellent oral and written communications skills.

Nice To Haves

Some college coursework preferred.
Financial Institution experience preferred.

Responsibilities

Perform teller transactions such as deposits, withdrawals, and payments.
Balance and reconcile cash drawer and checks daily.
Assist members in completing account applications, loan applications, and other requests.
Provide members and other individuals with one-to-one support through all communication channels.
Analyze loan applications and qualify applicants based on lending policies and guidelines, processing completed applications and ensuring all necessary paperwork is obtained.
Assist members with checking/ATM/Debit card/ACH fraud situations.
Maintain a positive work atmosphere by acting and communicating with confidence, confidentiality, and professionalism.
Connect Credit Association financial solutions to members’ financial needs.
Maintain regulatory compliance, including the Bank Secrecy Act.
Demonstrate an excellent understanding of the Quality Approach Program and FECA products and services.
Follow internal CARE Service Standards.
Develop and maintain a member-centric culture with motivated, friendly, and well-trained employees.
Perform other duties and responsibilities as assigned.