Universal Branch Manager

Members 1st Federal Credit Union•Pocono Township, PA

7d•Onsite

About The Position

The Universal Branch Manager is responsible for overall achievement and delivery of the branch objectives of the credit union with an emphasis on exceptional experience for both members and associates. The role will direct branch growth of deposits, loans, and service ratio by creating partnership within Members 1st and the communities it serves. The Universal Branch Manager will select qualified candidates and create development plans to assist in driving branch growth and service. The role will also engage in the community to understand the unique qualities of the market in order to build strategic partnerships and relationships. The Universal Branch Manager will drive internal branch growth and service by executing lobby engagement and turning transactional engagement into consultative opportunities. Finally, the role will demonstrate and foster a consultative sales culture with members and staff by influencing, educating, and connecting branch associates, partners, and members to technology and self-service options. This position may provide coverage, as needed for other departments and/or functions that are within the scope of this position.

Requirements

Ability to promote products and services to meet customer needs in a retail, financial services or equivalent environment
Excellent communication and interpersonal skills
Attention to detail and accuracy
Thorough knowledge of credit union products, services, policies and procedures
Strong ability to successfully recognize and offer sales opportunities
Measured experience in sales activities and sales results
Advanced experience in developing and implementing sales-related tactical plans and executing on sales efforts, behaviors and results
Strong ability to coach and advance individuals
Advanced analytical and problem-solving skills
Advanced organizational and time management skills
Familiarity with PCs and applicable software
Ability to communicate effectively in English, both orally and in writing
Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
Ability to sit for extended time periods
Sufficient manual skill for operation of PC keyboard and other standard office equipment
Ability to travel, including occasional overnight travel
Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects
3-5 years of related experience
3-5 years of leadership/management experience

Responsibilities

Overall achievement and delivery of branch objectives with an emphasis on exceptional experience for members and associates.
Direct branch growth of deposits, loans, and service ratio by creating partnerships within Members 1st and the communities it serves.
Select qualified candidates and create development plans to assist in driving branch growth and service.
Engage in the community to understand market qualities and build strategic partnerships and relationships.
Drive internal branch growth and service by executing lobby engagement and turning transactional engagement into consultative opportunities.
Demonstrate and foster a consultative sales culture with members and staff by influencing, educating, and connecting branch associates, partners, and members to technology and self-service options.
Provide coverage, as needed, for other departments and/or functions within the scope of this position.