Universal Banking Supervisor- Crown Heights

Apple Bank•Brooklyn, NY

2d•Onsite

About The Position

The Universal Banking Supervisor (Universal Banker Supervisor) is a full-service point of contact for Apple Bank customers, providing prompt, courteous service and processing monetary and account-related transactions. The role combines supervisory, customer service representative, and teller responsibilities, while supporting branch leadership and delivering high-quality customer service. The position supports branch sales and service efforts by acquiring new clients, identifying customer needs, offering suitable products and services, performing branch and platform functions, and processing account maintenance transactions. When branch management is absent, the supervisor may assume managerial duties, approve or override transactions, open accounts, resolve issues, educate customers about bank products and services, and refer customers to licensed representatives of ABS Associates of NY, Inc. The role may also support branch opening and closing. The supervisor helps train and mentor branch staff, supports compliance with customer service and account-opening procedures, handles complex customer issues, and helps maintain the security, accuracy, and orderly operation of the banking office. Weekend work, extended hours, coverage at neighboring branches, and occasional travel for mandatory training may be required.

Requirements

High school diploma or GED.
At least 3 years of retail banking experience combining Teller and Customer Service Representative experience.
1–2 years of bank supervisory experience in either the teller unit or platform.
Experience fostering and developing strong customer relationships.
Ability to develop and maintain detailed knowledge of banking products and services.
Willingness to be cross-trained in other branch functions.
Excellent problem-solving skills and ability to provide solutions to customer issues.
Confident, professional, and positive demeanor with customers.
Excellent interpersonal and verbal and written communication skills, including excellent phone skills.
Strong organizational skills and attention to detail.
Basic knowledge of Microsoft Office products, including Word, Excel, and PowerPoint.
Sound judgment and discretion when handling confidential information.
Availability for weekend work, extended hours, coverage at neighboring branch locations, and occasional travel for mandatory training as required.

Nice To Haves

Fully cross-trained in branch functions.
General understanding of banking operations, including risk, compliance, fraud, and loss.

Responsibilities

Provide exceptional, professional customer service and resolve service-related issues promptly and efficiently.
Communicate accurately and ethically with current and prospective customers about the features and facts of the Bank’s products, accounts, and services.
Oversee the assigned branch in a leadership capacity when branch management is absent.
Approve or override financial transactions using due diligence and sound judgment to minimize risk and potential loss.
Assist in training and mentoring newly hired Tellers, Customer Service Representatives, and Universal Bankers.
Help ensure staff follow customer service standards and that new-account procedures, including CIP and BSA requirements, are followed.
Guide customer-facing staff in handling difficult or complex problems.
Assist with issue resolution, seek favorable outcomes for the Bank and its customers, and escalate issues to appropriate business partners when necessary.
Open, close, and oversee the banking office under established guidelines when required.
Identify opportunities to acquire new or additional banking relationships, understand customer and prospect needs, offer suitable products and services, and make appropriate referrals to licensed representatives of ABS Associates of NY, Inc.
Assist with opening and closing the vault, safe, and ATM machine, and keep the customer area orderly and supplied.
Communicate transaction disclosures, rules, regulations, and FDIC protection when customers open new accounts.
Ensure accurate new-account records and conduct timely follow-up as needed.
Follow regulatory, compliance, security, audit, code-of-conduct, and operational-control policies and procedures to protect customers and Bank assets.
Perform additional duties as requested.