Universal Banker - Waterford Lakes

FAIRWINDS Credit Union • Orlando, FL

3d • Onsite

About The Position

As a Member Service Specialist (Universal Banker) for our Waterford Lakes branch, you'll be at the heart of that mission. This role is more than just opening accounts or processing transactions; you will be helping members take meaningful steps toward financial freedom. Whether someone is building savings, improving their credit, purchasing a home, paying off debt, or planning for the future, you'll play an important role in helping them achieve their goals. You'll combine traditional banking expertise with a consultative approach focused on education, empowerment, and long-term relationships. By understanding each member's unique situation, you will help uncover opportunities, provide guidance, and deliver solutions that move them closer to financial freedom. At FAIRWINDS, we invest in your development beyond traditional banking skills. Through our Financial Freedom development course, you'll gain valuable knowledge and tools that help members build healthier financial futures while expanding your own professional expertise.

Requirements

• Demonstrated success in a member-facing role.
• Previous banking experience required.
• Previous lending experience in a financial institution required.
• Passion for helping people improve their financial well-being and achieve meaningful financial goals.
• You lead with care and know how to listen and respond to members' needs.
• Comfortable navigating both transactional and consultative responsibilities in a fast-paced environment.
• Confident initiating financial conversations, uncovering member goals, educating members on available solutions, and making thoughtful recommendations that support long-term financial wellness.
• Proven track record of achieving individual and/or branch goals.
• Excellent communication, problem-solving, and organizational skills.
• Able to adapt quickly and take initiative to serve where you're most needed.

Nice To Haves

• Receive Financial Freedom Coach training and certification
• Learn milestone-based financial coaching techniques
• Develop expertise in budgeting, savings, debt reduction, and financial wellness
• Strengthen advisory skills while making a meaningful impact on members' lives

Responsibilities

• Serve as the go-to resource for members by handling all teller and platform transactions accurately and efficiently.
• Open new accounts and recommend relevant products and services based on members' unique financial needs and goals.
• Build trust and deepen relationships through consultative conversations that support members on their journey to Financial Freedom.
• Recommend deposit accounts, loans, investment and insurance products, and digital banking tools that align with members' financial goals and circumstances.
• Help members identify lending solutions that support important life milestones through inbound, outbound, and referral-based conversations.
• Deliver prompt support for service-related needs such as account maintenance and problem resolution.
• Promote and educate members on self-service tools including online banking, mobile apps, and ATMs.
• Serve as a keyholder when needed and support operational procedures including branch opening/closing and negotiable item custody.
• Maintain compliance with policies, procedures, and security protocols while supporting the branch team in achieving goals.

Benefits

• 11 paid holidays
• generous paid time off
• 6% 401(k) match
• $700 annual contribution to your Health Savings Account
• comprehensive maternity leave program
• medical insurance
• dental insurance
• vision insurance
• disability insurance
• life insurance
• leadership development
• tuition assistance
• advancement opportunities
• rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed