Universal Banker - UCF

FAIRWINDS Credit Union•University, FL

9d•Onsite

About The Position

At FAIRWINDS Credit Union, we’re more than a workplace; we’re a team on a mission. As a Member Service Specialist for our UCF branch, you’ll be the first step in helping our members live financially free! This role serves as the go-to resource for members by handling all teller and platform transactions accurately and efficiently. You will open new accounts and recommend relevant products and services based on members’ unique financial needs. The position involves building trust and deepening relationships through consultative conversations that lead to long-term financial success for our members. You will proactively refer solutions including deposit accounts, loans, investment and insurance products, and digital banking tools. Additionally, you will actively generate loan opportunities through inbound, outbound, and referral-based efforts, deliver prompt support for service-related needs such as account maintenance and problem resolution, and promote and educate members on self-service tools including online banking, mobile apps, and ATMs. You will also serve as a keyholder when needed and support operational procedures including branch opening/closing and negotiable item custody, while maintaining compliance with policies, procedures, and security protocols and supporting the branch team in achieving goals.

Requirements

Demonstrated success in a member-facing role.
Strong knowledge of FAIRWINDS products, services, and digital platforms.
You lead with care and know how to listen and respond to members’ needs.
Comfortable navigating both transactional and consultative responsibilities in a fast-paced environment.
Confident in your ability to cross-sell, handle objections, and educate members.
Proven track record of achieving individual and/or branch goals.
Excellent communication, problem-solving, and organizational skills.
Able to adapt quickly and take initiative to serve where you’re most needed.

Responsibilities

Serve as the go-to resource for members by handling all teller and platform transactions accurately and efficiently.
Open new accounts and recommend relevant products and services based on members’ unique financial needs.
Build trust and deepen relationships through consultative conversations that lead to long-term financial success for our members.
Proactively refer solutions including deposit accounts, loans, investment and insurance products, and digital banking tools.
Actively generate loan opportunities through inbound, outbound, and referral-based efforts.
Deliver prompt support for service-related needs such as account maintenance and problem resolution.
Promote and educate members on self-service tools including online banking, mobile apps, and ATMs.
Serve as a keyholder when needed and support operational procedures including branch opening/closing and negotiable item custody.
Maintain compliance with policies, procedures, and security protocols while supporting the branch team in achieving goals.

Benefits

11 paid holidays
generous paid time off
6% 401(k) match
$700 annual contribution to your Health Savings Account
comprehensive maternity leave program
medical, dental, vision, disability, and life insurance
leadership development
tuition assistance
advancement opportunities
rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program