Universal Banker (Saturdays Required)- NCE Northern Area

Truist•Elizabeth City, NC

1d•Onsite

About The Position

The Universal Banker position is a regular, full-time role that requires Saturday availability. This position focuses on providing exceptional client experiences by efficiently completing transactions, understanding client financial needs, and cross-training to support sales and service activities. The role involves assisting with outbound calling and Integrated Relationship Management (IRM) activities to ensure seamless delivery of expertise and solutions to clients.

Requirements

High school diploma or equivalent education
Two years of teller, cash handling, or client service experience
Six months of client relationship building or sales experience
Excellent interpersonal and communication skills, with a desire to interact with clients and prospects
Ability to master personal computer (PC) keyboard and software skills for branch automation
Ability to multi-task under time constraints
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Ability to travel to accommodate temporary staffing needs, including temporary assignments or locale changes
Ability to work weekends and/or extended hours, with occasional travel and overnights potentially included

Nice To Haves

One year of client relationship building or sales experience
Knowledge of advanced or complex branch transactions, risk management, and loss prevention
Experience with sourcing and prospecting for new clients and client relationship building
General understanding of bank operations, policies, and procedures

Responsibilities

Provide a distinctive client experience by engaging clients, conducting complex and standardized transactions, and uncovering client needs.
Educate clients on digital, self-service solutions like ATMs, Online, and Mobile banking.
Support the team sales process through outbound calls, checking for client offers, and identifying client needs or opportunities.
Understand and apply Integrated Relationship Management (IRM) principles to deliver Truist expertise and solutions.
Participate in established Truist Retail Community Bank Leadership Routines.
Commit to continuous learning of products and services by attending meetings and training sessions.
Adhere to internal controls, operational procedures, and risk management policies, ensuring compliance with current guidelines.
Serve as a secondary contact for new account openings and problem resolution, offering applicable products and services.
Handle a proportionate volume of work based on branch demands.