Universal Banker 3

First Federal Lakewood•Chagrin Falls, OH

4d•Onsite

About The Position

The Universal Banker is a core role within the retail branches, providing front-line customer service and sales. The Universal Banker 3 is a senior member of the retail team who supervises assigned employees, performs all Universal Banker duties—including advanced functions—and serves as back-up to Branch Leadership as needed. The role processes customer transactions, maintains accounts, answers inquiries in person and by telephone, and follows up with customers. It may assist the Branch Manager with branch operations, including schedules, reports, policy compliance, staff assignments, customer transactions, opening and closing the branch, facility maintenance and security, and complaint resolution. The position also performs branch operational, administrative, audit, and vendor-management duties; supports sales goals and team performance; keeps current with banking systems and procedures; and represents the bank at meetings and community events as directed. The employee may work at other branches as needed and must comply with bank policies and applicable laws and regulations. This position is performed in a retail bank setting. The employee must be able to work the days and hours the branch is open, including weekends and overtime as needed. The work environment is usually quiet to moderate in noise level. Duties regularly involve lifting, walking, standing, sitting, bending, reaching, climbing, pushing or pulling, using hands, and seeing, hearing, and speaking; occasionally lifting or moving up to 25 pounds.

Requirements

3–5 years of banking experience, including cash handling and customer service.
Experience as a supervisor, mentor, or team leader.
Strong understanding of banking laws and regulations.
Notary Public commission or status required.
NMLS number required.
High school diploma or equivalent.
Proficiency in MS Office (Outlook, Excel, and Word) or similar software.
Driver’s license required.
Necessary competencies include active listening, change champion, coaching, confidence, critical thinking, delegation, communication, and organizational savvy.
Able to work the days and hours the branch is open, including weekends and overtime as needed.
Able to regularly lift, walk, stand, sit, bend, reach, climb, push or pull, use hands, and see, hear, and speak; occasionally lift or move up to 25 pounds.

Nice To Haves

Experience with Cleartouch, Nautilus, and various government and investor software or web portals.
CRM experience.

Responsibilities

Process customer transactions and handle account maintenance; answer customer inquiries in person and by telephone, including Customer Relationship Center support, and follow up as needed.
Supervise assigned employees; provide direction, coaching, training, and development; and manage performance to company goals and expectations.
Assist the Branch Manager in managing the branch as assigned, including completing schedules and reports, ensuring policy compliance, delegating staff duties, approving and performing customer transactions, opening and closing the branch, overseeing facility maintenance and security, and resolving customer complaints.
Perform branch operational duties as needed, including wire transfers, Notary duties, check verifications, teller-line activities, account opening and closing, vault maintenance, cross-sales, and referrals.
Handle advanced banking duties, including escalated customer complaints, lending product and rate inquiries, consumer loan applications and required disclosures, and loan closure processing and communications.
Handle assigned branch administration and oversight, including report generation, monitoring and interpretation, branch audits, and vendor selection, relationship management, performance metrics, and accountability.
Work toward individual, team, and branch performance metrics and sales goals; facilitate teamwork; participate in or lead team meetings; complete assigned training; and lead staff training as necessary.
Keep up to date with assigned systems, software, and procedures, including Digital Banking, online service procedures, wire transfer certification, and Webcapture.
Represent the branch and company at meetings, community events, and industry associations as directed.
Float to other bank branches as needed.
Comply with bank policies and procedures and applicable banking laws and regulations, including the Bank Secrecy Act, USA Patriot Act, anti-money-laundering statutes, and federal consumer-protection legislation and regulations.
Perform other duties as assigned.