Universal Banker I/II

Stillman Bank Corp NA • Oregon, IL

2d • $17 - $23 • Onsite

About The Position

The Universal Banker serves as a frontline representative of the bank. This position assists customers with routine teller transactions and supports retail deposit account relationships for both consumer and business customers, including opening, maintaining, troubleshooting, and closing accounts. The Universal Banker must be comfortable transitioning between teller and customer service duties throughout the day based on office needs and customer traffic.

Requirements

• 18 years of age or older
• Two or more years of appropriate experience in customer service, preferably in retail banking
• Skilled in the use of computer data entry and retrieval systems, as well as Microsoft Office applications.
• Effective verbal and listening skills required.
• Friendly, patient, courteous and professional demeanor when speaking with a customer or the public is essential.
• Able to recognize issues of significance and prioritize work.

Responsibilities

• Process a variety of customer transactions accurately and efficiently, including deposits, withdrawals, loan payments, transfers, cashier’s checks, and cash advances
• Balance and maintain an individual cash drawer in accordance with bank policies and procedures.
• Identify and resolve balancing discrepancies promptly and accurately
• Maintain proper cash levels and adhere to all cash handling and security procedures
• Provide prompt, professional, and courteous service to customers during daily transactions
• Detect and prevent potential fraud and suspicious activity by following bank procedures and regulatory requirements
• Open, maintain, service, and close retail deposit accounts for consumer and business customers
• Assist customers with account maintenance requests, debit card issues, online banking troubleshooting, stop payments, wire requests, and other account-related concerns
• Explain bank products and services and identify opportunities to meet customer financial needs
• Gather and verify required documentation to ensure compliance with bank policies and regulatory requirements
• Assist customers with digital banking services, including online banking enrollment and mobile banking support
• Resolve customer issues professionally and escalate concerns when appropriate
• Identify opportunities to deepen customer relationships by referring customers to appropriate bank partners and departments
• Educate customers on available bank products and services and facilitate introductions to specialized banking professionals in commercial lending, mortgage lending, consumer lending, and wealth management.

Benefits

• Paid time off is available up front, including paid vacation time, paid flex (personal) time, paid volunteer time off, and 11 paid holidays.
• 2 health plans, dental insurance, and vision insurance.
• The bank pays for short-term disability, long-term disability, and life insurance on your behalf. You can purchase additional life insurance for yourself, a spouse, or dependents at a group rate.
• Discretionary 401k match and profit-sharing contributions are made on your behalf once you have met the eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed