Universal Banker - Brownsville

Texas National Bank • Brownsville, TX

7d • Onsite

About The Position

The Universal Banker is responsible for conducting teller transactions and cash vault transactions in an accurate and timely manner and is also responsible for the sales and servicing of all bank products and services. Responsible for opening and closing personal and commercial new accounts. Perform maintenance to customer accounts and assist with all lobby services as requested including answering phones, safe deposit entry, answer customer questions and resolves related account problems. The Universal Banker works with the operations and lending team to achieve personal goals in the areas of deposit growth, business relationship growth, and consumer relationship growth. Also responsible for providing operational support and exceptional customer service while maintaining essential controls and safeguards. The Universal Banker identifies customer needs for bank products and services; and reports directly to the Lobby Operations Manager/Supervisor. Work involves a high level of interaction with customers and staff and requires an ability to communicate effectively with prospective and current customers.

Requirements

• High School Diploma or GED
• At least two years of banking experience or equivalent combination of education and experience
• Keyboarding: personal computer and 10-key calculator
• Good problem-solving skills
• Solid decision making
• Effective communication
• Prioritization
• Organization of work activities
• Experience with Microsoft office products, including Outlook, and similar software
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Ability to express written concepts clearly and concisely using correct banking forms and paperwork when required.

Nice To Haves

• Support and promote the Bank vision, mission and core values, organizational structure and policies and procedures.
• Excellent analysis, observation and decision-making skills.
• Ability to work under high pressure situations and a stressful atmosphere and should remain composed.
• High degree of accuracy
• Strong organizational skills; able to manage priorities and workflow
• Ability to work independently and as a team member
• Able to communicate with people at all levels and various backgrounds
• Mental concentration is necessary for handling frequent interruptions and working in a fast-paced environment.
• Position can be mentally and physically stressful, may require standing for most of the workday, and may require lifting, carrying, or moving heavy boxes or bags of currency and coin.

Responsibilities

• Providing customers and potential customers with information relating to the Bank’s account products and explaining the services connected to each type, such as the use of ATMs, direct deposit, and overdraft protection
• Processes teller transactions in an accurate and timely manner (i.e. deposits, withdrawals, payments, transfers, check cashing, negotiable purchasing, etc.)
• Accurately opens and closes accounts in accordance to operating controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer assets
• Maintains current knowledge of the bank’s new account opening procedure
• Responds effectively to customers requesting to close their accounts, determining the reason and offering possible alternatives
• Constantly looks for ways to improve processes that will improve the customer’s experience and communicate those ideas to Branch Management
• Processes assigned reports and/or job duties in an accurate and timely manner
• Resolves client complaints and provides error resolution in a timely manner
• Balances client service and risk management in error resolutions
• Participates in branch staff training to diminish the possibility of additional occurrences of errors
• Demonstrate knowledge and understanding of the new accounts system database to manage and maintain customer account information
• Performs duties for entry/exit for safe deposit box customers, and opens & closes safe deposit boxes by following safe deposit box policies & procedures, if applicable
• Assist customers with telephone inquiries to provide solutions to their banking needs
• Assists customers with routine account-related requests; researches and resolves account service inquiries/issues; and responds to client inquiries promptly, effectively, and professionally
• Utilizes marketing techniques to build relationships by actively cross selling and marketing new and existing products and services to current and potential customers
• Assists with efforts to identify and implement a positive overall customer experience
• Contributes towards fostering teamwork within the department
• Assists with check orders, debit cards, and online services.
• Perform all other related duties as assigned
• Complies with federal and state regulations and all established bank policies and procedures.

Benefits

• All employees are required to attend scheduled mandatory trainings and complete online regulatory compliance training courses applicable to their specific job function.
• Punctuality and regular attendance should be regarded as essential functions of any position at Texas National Bank.
• All employees are encouraged to volunteer for bank sponsored activities, civic, charitable and community events and to be active in the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED