Universal Banker-Oakville

Midwest BankCentre•St. Louis, MO

4d•Onsite

About The Position

Midwest BankCentre is recognized as one of St. Louis’ Top Workplaces and is seeking individuals to lead with purpose and make a real impact on the community. The company culture emphasizes engagement, collaboration, diversity, inclusion, and innovation. Joining Midwest BankCentre means becoming part of a community dedicated to making a positive impact and investing in communities to foster shared prosperity, Community and Economic Development, and diversity and inclusion.

Requirements

High School Diploma (or equivalent) is required
A minimum of two years bank customer contact or retail sales experience preferred
Exceptional interpersonal and communication skills, with the ability to build rapport and engage clients effectively
Technologically savvy with the ability to quickly learn and adapt to new systems and software
Problem-solving mindset and the ability to think critically under pressure
Excellent attention to detail and organizational skills
Ability to work independently, as well as collaborate effectively within a team environment
Flexibility to work some weekends and evenings, as per business needs
Willing and able to travel to other locations/branches
Willing and able to work required overtime

Nice To Haves

Associates or Bachelor's degree preferred
commercial credit experience

Responsibilities

Engage with customers and establish rapport that encourages further engagement
Assist team in achieving branch goals
Provide excellent customer service
Remain flexible to accommodate branch staffing needs
Work independently and manage their time
Follow policies and procedures, maintain accuracy
Follow through on daily, weekly and monthly tasks
Contribute to branch meetings and culture
Promote products and services based on customer's needs, providing consultative advice to help them achieve their financial goals
Assist with account opening and account maintenance including completion of consumer loan applications and closings
Support and promote digital banking, including online and app-based solutions, setup, and troubleshooting
Assist customers with processing transactions, resolving complaints, and maintaining/balancing cash drawers
Handle in-bound and out-bound calls to build relationships, identify opportunities, make product recommendations, and solve problems
Refer customers to business partners to meet all their financial needs
Meet quarterly banker minimum standards, participate in sales, service, and product training meetings
Adhere to federal banking regulations including BSA, USA Patriot Act, AML, and Notary Public
Maintain awareness of and adherence to the Bank’s compliance requirements and risk management concepts, policies, and procedures