Universal Banker

Wings Credit Union•Apple Valley, MN

8d•$22 - $24

About The Position

This position acquires, expands, and enriches current and future member relationships by helping and educating members as they open and manage accounts and finances. The Universal Banker builds lasting relationships, provides personalized and professional member service, and identifies opportunities to recommend and cross-sell products and services that support members’ financial success. The role handles routine member transactions and account needs, including deposits, withdrawals, check cashing, account openings, service requests, and credit applications. It also supports members with more complex issues and specialized account needs, makes referrals to financial experts, and follows up with members when appropriate. The position contributes to branch and community activities and follows risk and compliance procedures to protect member assets and privacy. Hours are Monday through Friday, 8:30 a.m. to 5:30 p.m., and Saturdays, 8:30 a.m. to 1:30 p.m., for 2–3 Saturdays per month. Weekday hours are adjusted when working a Saturday, through either a full weekday off or a shortened weekday shift. The role may require travel to support other Retail Delivery teams.

Requirements

High school diploma required.
Ability to work efficiently in a fast-paced and sometimes stressful environment while maintaining service quality.
Excellent member service skills and a member-focused mindset.
Ability to work as part of a cohesive team and interact positively with other employees.
Proficiency with MS Office products and general office equipment.
Comfort and confidence using self-service technology.
Good organizational skills, attention to detail, accuracy, and integrity.
Ability to maintain composure and solve problems with a positive, solutions-oriented mindset.
Excellent verbal and non-verbal communication skills.
Must obtain or possess a Mortgage Loan Originator (MLO) unique qualifier (NMLS registration number) and successfully complete MLO Registry requirements, including background and credit checks, fingerprinting, and other requirements under rules enacted pursuant to the S.A.F.E. Act.
Notary license required upon hire.

Nice To Haves

Some college.
Proven sales skills.
One year of member service or retail banking experience.
Cash handling experience.
Knowledge of banking and/or credit union regulations.
Experience recommending products and plans to improve a member’s financial position.

Responsibilities

Assist members with deposits, withdrawals, check cashing, opening accounts, service requests, and credit applications.
Educate members about credit union products and services, cross-sell, and make qualified referrals for appropriate loan, deposit, and fee-income products and services.
Build trust and lasting member relationships through engagement, education, open-ended questions, listening, and a consultative approach.
Maintain a sales pipeline by collecting member contact information and scheduling follow-ups.
Refer members to financial experts, such as First Mortgage and Financial advisors, as needed.
Research and resolve moderately complex member issues, coordinating with other departments when needed.
Consistently exceed established sales goals.
Assist and follow up with members regarding fraud and forgery, deceased accounts, retirement services, account maintenance, business needs, and other unique account types.
Provide notarial services, including witnessing and authenticating documents and verifying members’ identities.
Participate in Wings-sponsored and community events.
Stay current on promotions and participate in contests and activities that support business goals.
Follow risk and compliance policies and processes to safeguard member assets, protect privacy, and act in members’ best interests.
Support other Retail Delivery teams when needed, which may require travel.
Perform additional responsibilities as assigned to meet business needs.