Universal Banker - South Carolina Grand Strand Area

Truist Bank • Murrells Inlet, SC

5d

About The Position

The Universal Banker provides timely and efficient completion of client transactions while maintaining accurate records and properly handling assigned monies. The role delivers high-quality service by identifying and understanding clients’ financial needs. It is cross-trained to support sales and service activities, with particular focus on outbound calling and Integrated Relationship Management (IRM).

The banker engages clients in courteous conversation, completes standardized and more complex transactions, and helps clients use digital and self-service banking solutions. The role supports client outreach and referrals, participates in Truist Retail Community Bank Leadership Routines and required training, and follows operational, internal-control, and risk-management policies. It also serves as a secondary contact for new account openings and problem resolution. The position is for the South Carolina Grand Strand Area and is regular, with a first-shift schedule.

Requirements

• High school diploma or equivalent education.
• Two years of teller, cash-handling, or client-service experience.
• At least six months of client relationship-building or sales experience.
• Excellent interpersonal and communication skills and a desire to interact with clients and prospects.
• Ability to master the PC keyboard and software skills needed for branch automation.
• Ability to multitask under time constraints.
• Demonstrated proficiency in basic computer applications, such as Microsoft Office products.
• Ability to travel as required to accommodate temporary staffing needs, including temporary assignment or locale changes.
• Ability to work weekends and/or extended hours; occasional travel and overnight stays may be included.
• English language fluency is required.

Nice To Haves

• One year of client relationship-building or sales experience.
• Knowledge of advanced or complex branch transactions, risk management, and loss prevention.
• Experience sourcing and prospecting for new clients and building client relationships.
• General understanding of bank operations, policies, and procedures.

Responsibilities

• Provide a distinctive client experience through courteous engagement and completion of standardized and complex transactions, requesting assistance when needed.
• Educate clients about ATMs, online banking, and mobile banking.
• Support sales through client outreach and outbound calls, check for client offers, identify client needs, fulfill those needs, or refer clients to appropriate branch team members or specialists.
• Apply Integrated Relationship Management (IRM) to connect clients with relevant Truist expertise and solutions.
• Participate in established Truist Retail Community Bank Leadership Routines.
• Advance individual and product knowledge by attending sales, service, and product-knowledge meetings and applicable training classes and web-based learning.
• Follow internal controls, operational procedures, and risk-management policies; stay current on policy and procedure changes.
• Serve as a secondary contact for new account openings and problem resolution, and offer relevant products and services to clients and prospects.
• Handle a proportionate volume of work based on branch demands.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
• 10 sick days, prorated
• Paid holidays
• Depending on position and division, eligibility for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED