Universal Banker | Macon, MO

MA Bank•Macon, MO

1d•Onsite

About The Position

Under general supervision of a front-line supervisor, this position serves as a single point of contact for bank customers providing services such as receipt and payment of cash; opening and closing personal accounts, safe deposit boxes and debit and card cards; answering inquiries; processing checks and money orders; and referring customers for appropriate services. This role promotes bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers' needs, and directing customers to a customer service representative. The Universal Banker also provides effective customer service by answering customer questions and investigating and correcting errors independently or by consulting with a supervisor. They reconcile cash drawers, maintain an accurate supply of cash and coin, and serve at the Welcome Desk to greet customers, open safe deposit boxes, and utilize software to alert staff of customers. This position complies with bank operations and security policies, develops relationships with customers, and presents the bank's product line-up, cross-selling where appropriate. They open and maintain personal accounts and corresponding products and services, and develop and maintain an in-depth knowledge of current bank products, services, policies, procedures, and regulations. Flexibility for changing schedules is also a key aspect of this role.

Requirements

High School Diploma or equivalent required.
Strong attention to detail and ability to minimize errors in work.
Strong interpersonal and communication skills along focused on excellent customer service.
Good understanding of bank’s products and services.
Basic computer skills and basic knowledge of office equipment.
Basic knowledge of math and financial calculations.
Basic professional, tactful negotiation and persuasion skills to promote and sell banking products and services.
Ability to demonstrate positive and helpful demeanor when working with the public.
Ability to be cross-trained and flexible with daily work managing interruptions effectively.
Ability to establish and maintain effective working relationships with staff and other employees.
Ability to work in a constant state of alertness and safe manner.

Nice To Haves

Customer service experience preferred
Banking experience a plus

Responsibilities

Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing withdrawals; recording night and mail deposits; selling cashier's checks and money orders; answering questions in person, via drive thru or on telephone; adhering to bank policies and procedures.
Promotes bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a customer service representative.
Provides effective customer service by answering customer questions; investigating and correcting errors independently or by consulting with a supervisor.
Reconciles cash drawer by comparing drawer totals to computer proof sheets; maintaining an accurate supply of cash and coin including maintaining the coin machine.
Serves at Welcome Desk to greet bank customers, open safe deposit boxes and utilize the software program to alert staff of customers.
Complies with bank operations and security policies and procedures by participating in dual-control functions; assisting in auditing other tellers currency.
Develops a relationship with potential and current customers; interviewing customers to obtain information; establishing proper identification of new customers.
Presents MA Bank’s product line up to customers in person and over the phone or online; listening to customer’s needs to help determine the best fit for the customer; cross-selling where appropriate by applying professional sales techniques.
Opens and maintains personal accounts, and corresponding products and services, such as safe deposit boxes and cards for customers; follows up as needed to provide the best possible customer service.
Develops and maintains an in-depth knowledge of current MA Bank products and services, as well as corresponding bank policies, procedures, and processes; stays current on regulations affecting MA Bank products and services.
Contributes to teamwork by having flexibility for changing schedules as the need arises.
Represents MA Bank in various community, civic, and community reinvestment functions to further enhance the Bank’s image and develop additional business.
Stays current on products available in other bank departments; matching customers to new services and product promotions; ascertaining customers' needs.
Maintains a professional appearance and work area; dressing in accordance with bank dress code; keeping work area stocked with required supplies; organizing work space for efficiency and appearance; reporting malfunctions of computers and other equipment.
Maintains customer confidentiality and protects bank operations by guarding customer’s personal and account information; being vigilant regarding potential information security threats.
Maintains knowledge of and complies with regulatory guidelines governing financial institutions and MA Bank policies and procedures by completing assigned and voluntary training; reading and reviewing MA Bank polices & procedures at time of hire and subsequent revisions.
Contributes to a team effort for the bank by completing other duties as needed.
Performs other related work as assigned.