$1,000 Signing Bonus - Universal Banker

First Federal Lakewood•Centerburg, OH

1d•Onsite

About The Position

The Universal Banker is a core role within First Federal Lakewood retail branches. The job family has three levels with progressively broader responsibilities. At every level, the Universal Banker provides front-line customer service and sales, supports branch operations, and complies with bank policies and applicable regulations. Level 1 focuses on teller duties, basic account opening and servicing, referrals, performance goals, and supporting branch opening, closing, and back-office tasks. Level 2 adds transaction oversight, staff support, vault management, wire transfers, reporting, and training responsibilities. Level 3 adds employee supervision and development, assistance managing a branch, advanced customer and lending support, branch administration and audits, vendor oversight, and representation of the bank at meetings and community events. Duties may vary and may be amended at the employer’s discretion. The position may require floating to other branches, depending on level and assignment. A $1,000 signing bonus promotion is described; eligibility requires an accepted offer, and excludes current employees and people employed by First Federal Lakewood within the prior 60 days. The promotion runs from 10/23/2022 through 12/30/2026, with dates subject to change without notification.

Requirements

Level 1: 0–2 years of banking experience required.
Level 2: 2–4 years of banking experience required, including cash handling and customer service.
Level 3: 3–5 years of banking experience required, including cash handling and customer service.
Cash-handling experience is required at Level 1 and Level 2.
Customer-service experience is preferred at Level 1 and required as part of the experience requirement at Levels 2 and 3.
Experience as a supervisor, mentor, or team leader is required at Level 3.
A high school diploma or equivalent is required at all levels.
Proficiency in MS Office (Outlook, Excel, and Word) or similar software is required at all levels.
A strong understanding of banking laws and regulations is required at Levels 2 and 3.
A Notary Public credential is required at Level 3.
An NMLS number is required at Level 3.
A driver’s license is required for float positions at Levels 1 and 2, and is required at Level 3.
Ability to perform the physical duties described, including occasional lifting or moving of up to 25 pounds.
Ability to work the days and hours the branch is open, including weekends and overtime as needed.

Nice To Haves

Customer-service experience at Level 1.
0–2 years of experience as a supervisor, mentor, or team leader at Level 2.
Notary Public at Level 2.
Experience with Cleartouch, Nautilus, and various government and investor software or web portals.
CRM experience.

Responsibilities

Operate the teller window, handle cash within branch guidelines, maintain acceptable outages and cash limits, and follow procedures for audit compliance.
Open, close, and maintain customer accounts and services accurately in accordance with bank policies and applicable regulations.
Provide customer service in person and by telephone, process transactions, answer inquiries, and follow up with customers as needed.
Cross-sell bank products and services and refer customers for investment, mortgage, business banking, and other products as appropriate.
Escalate complex customer issues and complaints appropriately; handle escalated complaints and lending inquiries at Level 3.
Work toward individual, team, and branch performance metrics and sales goals; participate in team meetings and support teamwork.
Complete assigned training and maintain knowledge of banking systems, software, procedures, digital banking, online services, and applicable certifications.
Perform branch opening and closing duties, including arming and disarming the branch; support safety, security, and facility maintenance.
Assist with back-office duties, including reporting, ATM balancing, and processing night and mail deposits.
At Level 2 and above, monitor activities and reports, approve transactions, ensure staff follow procedures, and support or lead staff training.
At Level 2 and above, order, distribute, and reconcile vault cash; handle check verifications and wire transfers as needed.
At Level 3, supervise, coach, train, develop, and manage assigned employees’ performance.
At Level 3, assist the Branch Manager with branch schedules, reports, delegation, branch operations, customer transactions, and complaint resolution.
At Level 3, perform advanced banking duties, including consumer loan applications and disclosures, loan closure processing and communications, and notary duties.
At Level 3, generate and monitor reports, complete branch audits, and oversee vendor selection and relationships, performance, and accountability.
At Level 3, represent the branch and company at meetings, community events, and industry associations as directed.
Comply with bank policies, banking laws, and regulations, including the Bank Secrecy Act, USA Patriot Act, anti-money-laundering statutes, and federal consumer protection requirements.
Float to other bank branches as needed, if assigned.
Perform other duties as assigned.