Universal Banker- Westchester Square
About The Position
The Universal Banker (UB) provides prompt, courteous, and efficient service to new and existing Apple Bank customers by processing monetary and account-related transactions. This hybrid role combines the duties of a Customer Service Representative and Teller, supporting branch leadership in delivering high-quality customer service. The UB supports branch sales and service by acquiring new clients, offering suitable Bank products and services, performing branch and platform functions, and processing account maintenance transactions. The role opens new accounts, resolves customer issues, and educates customers about Bank products and services. When appropriate, the UB may refer customers to a licensed representative of ABS Associates of NY, Inc. The position focuses on building long-term relationships based on trust and offering solutions suited to customers’ needs.
Requirements
- High school diploma or GED.
- At least 1–2 years of retail banking experience in combined Teller and Customer Service Representative roles.
- Prior experience fostering and developing strong customer relationships.
- Ability to develop and maintain detailed knowledge of banking products and services.
- Willingness to be cross-trained in other branch functions.
- Excellent problem-solving skills and ability to provide solutions to customer issues.
- Confident, professional, and positive demeanor with customers.
- Excellent verbal and written interpersonal and communication skills, including phone skills.
- Strong organizational skills and attention to detail.
- Basic knowledge of Microsoft Office products, including Word, Excel, and PowerPoint.
- Sound judgment and discretion when handling confidential information.
- Weekend work, extended hours, or coverage at neighboring branch locations may be required.
- Occasional travel may be required for mandatory training.
- Visa sponsorship is not available.
Nice To Haves
- General understanding of banking operations, including risk, compliance, fraud, and loss.
Responsibilities
- Engage customers in a friendly and professional manner, provide exceptional customer service, and resolve service issues promptly and efficiently.
- Communicate accurately and ethically the features and facts of the Bank’s products, accounts, and services to current and prospective customers.
- Identify opportunities to acquire new or additional banking relationships by discussing customer needs and offering suitable products and services.
- Make appropriate referrals to licensed representatives of ABS Associates of NY, Inc.
- Establish, retain, and deepen customer relationships while contributing to team sales and referral goals.
- Perform Teller operations, process transactions according to established policies and procedures, prove daily transactions within a reasonable timeframe, and safeguard assigned cash and negotiable instruments.
- Assist with opening and closing the vault, safe, and ATM, and keep the customer area orderly and supplied.
- Communicate applicable disclosures, rules, regulations, and FDIC protection when opening new accounts.
- Maintain accurate new-account records and complete timely follow-up as needed.
- Follow regulatory, compliance, security, audit, conduct, and operational-control policies and procedures.
- Follow new-account procedures, including Customer Identification Program (CIP) and Bank Secrecy Act (BSA) requirements, to protect the Bank against loss.
- Assist in training and mentoring newly hired Tellers, Customer Service Representatives, and Universal Bankers.
- Maintain technical and professional knowledge by attending educational workshops.
- Perform additional duties as requested.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
