Universal Banker, Crystal City

Midwest BankCentre•Crystal City, MO

11d•Onsite

About The Position

Midwest BankCentre is seeking a Universal Banker to join their team in Crystal City. This role is focused on engaging with customers, assisting the branch in achieving its goals, and providing excellent customer service. The Universal Banker will need to be flexible to accommodate staffing needs, work independently, manage their time effectively, and adhere to policies and procedures. They will also contribute to branch meetings and culture. The position involves promoting products and services, understanding digital banking systems, processing teller transactions, handling inbound and outbound calls, referring customers to business partners, and adhering to federal banking regulations.

Requirements

High School Diploma (or equivalent) is required
Exceptional interpersonal and communication skills, with the ability to build rapport and engage clients effectively
Technologically savvy with the ability to quickly learn and adapt to new systems and software
Problem-solving mindset and the ability to think critically under pressure
Excellent attention to detail and organizational skills
Ability to work independently, as well as collaborate effectively within a team environment

Nice To Haves

Associates or Bachelor's degree preferred
A minimum of two years bank customer contact or retail sales experience preferred
Commercial credit experience

Responsibilities

Engage with customers and establish rapport that encourages further engagement
Assist team in achieving branch goals
Provide excellent customer service
Remain flexible to accommodate branch staffing needs
Work independently and manage their time
Follow policies and procedures, maintain accuracy
Follow through on daily, weekly and monthly tasks
Contribute to branch meetings and culture
Promote products and services based on customer's needs
Understand each customer’s financial goals and provide consultative advice to help them achieve their goals
Assist with account opening and account maintenance including completion of consumer loan applications and closings
Support and promote digital banking with knowledge of all online and app-based banking solutions
Assist customers with processing transactions, such as deposits, withdrawals, or payments
Resolve complaints or account discrepancies and answer questions
Maintain and balance cash drawers and reconcile discrepancies
Assist with account maintenance including completion of credit card applications
Be proactive, using contact management methodology to build relationships over time
Identify opportunities for expanding customer relationships
Make next-best product recommendations
Solve issues or problems before they arise
Connect customers to experienced banking partners when appropriate
Meet quarterly banker minimum standards
Participate in sales, service and product training meetings and MBC@Work presentations
Gain knowledge of and adhere to BSA, USA Patriot Act, AML, and Notary Public
Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies, and procedures and apply them to daily tasks