Universal Banker, Crystal City

Midwest Bank Centre•Crystal City, MO

10d•Onsite

About The Position

The Universal Banker role focuses on engaging with customers to build rapport and assist them in achieving their financial goals. This position involves promoting products and services through consultative advice, supporting digital banking solutions, processing teller transactions, handling inbound and outbound calls, and referring customers to business partners. The role also requires adherence to federal banking regulations and contributing to branch goals and culture. This is an hourly, full-time position generally requiring 40 hours per week, with potential for evenings and weekends as needed.

Requirements

High School Diploma (or equivalent) is required.
Exceptional interpersonal and communication skills, with the ability to build rapport and engage clients effectively.
Technologically savvy with the ability to quickly learn and adapt to new systems and software.
Problem-solving mindset and the ability to think critically under pressure.
Excellent attention to detail and organizational skills.
Ability to work independently, as well as collaborate effectively within a team environment.
Flexibility to work some weekends and evenings, as per business needs.
Willing and able to travel to other locations/branches.
Willing and able to work required overtime.
Adherence to BSA, USA Patriot Act, AML, and Notary Public regulations.
Awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies, and procedures.

Nice To Haves

Associates or Bachelor's degree preferred.
A minimum of two years bank customer contact or retail sales experience preferred.

Responsibilities

Engage with customers and establish rapport that encourages further engagement.
Assist team in achieving branch goals.
Provide excellent customer service.
Remain flexible to accommodate branch staffing needs.
Work independently and manage their time.
Follow policies and procedures, maintain accuracy.
Follow through on daily, weekly and monthly tasks.
Contribute to branch meetings and culture.
Understand each customer’s financial goals and provide consultative advice to help them achieve their goals; go beyond basic transactional interactions to derive complete solutions tailored to each customer’s unique situation.
Assist with account opening and account maintenance including completion of consumer loan applications and closings.
Support and promote digital banking with knowledge of all online and app-based banking solutions, online/mobile banking setup, login, and password resets while offering advice in using various digital solutions like bill pay, mobile deposit, alerts, online transfers, payments, etc.
Assist customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies and answering questions.
Maintain and balance cash drawers and reconcile discrepancies.
Assist with account maintenance including completion of credit card applications.
Be proactive, using contact management methodology to build relationships over time, identifying opportunities for expanding customer relationships, making next-best product recommendations, and solving issues or problems before they arise.
Connect customers to experienced banking partners when appropriate to ensure that customers can accomplish all their financial needs within Midwest BankCentre.
Meet quarterly banker minimum standards, participate in sales, service and product training meetings and MBC@Work presentations.
Gain knowledge of and adhere to BSA, USA Patriot Act, AML, and Notary Public.
Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies, and procedures and apply them to daily tasks.