First Lonestar Bank Universal Banker

FIRST LIBERTY BANK•Dallas, TX

1d•Onsite

About The Position

Universal Banker (UB) plays a vital role in our bank’s commitment to provide exceptional customer service by being kind, genuine, and bending over backwards to serve the relationships we establish. Universal Banker must provide a superior level of service while handling teller transactions, opening, closing and performing maintenance on deposit accounts and services – and managing all documentation related to the account or service. They are trusted with creating a positive experience in our lobby by meeting and greeting each client. They are relied upon to resolve customer service needs effectively while delivering friendly customer service and ensuring the highest level of customer satisfaction. Universal Banker will participate in banking promotions, events, and community outreach. They must have detailed knowledge of all policies and procedures in relation to their role within the company. They will continue to develop and improve their skills through regular feedback and discussions with their manager.

Requirements

Teller and cash handling skills; accuracy and attention to detail
Superior customer service; positive attitude
Exceptional verbal and written communication skills
Honest; trustworthy; maintain high-level of confidentiality
Maintain professional reputation of Bank with respectable appearance, dress, and demeanor
Team player; flexible; proven initiative to assist others without having to be asked to do so
Demonstrate accountability and ownership; able to solve problems
Adaptability; willingness to learn; work with clients who may have time restraints
Ability to handle multiple responsibilities; good use of time management to plan and prioritize tasks
Interact kindly with others in order to forge relationships with clients and employees
Work overtime if needed
Intermediate Microsoft Office Skills: Outlook, Word and Excel
Previous banking experience
High School Diploma (or equivalent)

Responsibilities

Efficiently process teller transactions including those received by courier, mail and night depository
Open, close and perform maintenance on deposit accounts
Grow accounts through cross-selling, networking and other outside sales activities
Scan documents for new accounts and maintenance
Develop and maintain customer relationships by providing exceptional customer service at all times
Comply with FLB’s established procedures and policies; complete all required training
Resolve customer service issues in person, via email or by phone
Knowledgeable on all deposit products and services including promotional products
Contribute to branch and bank goals by promoting the bank's products and services
Provide support to other departments through various duties as assigned
As assigned perform other responsibilities – including providing support to other departments