Universal Banker

SB Financial Group Inc. • Pioneer, OH

8d • Onsite

About The Position

State Bank is hiring a Universal Banker to support customer service, sales, and paying and receiving functions at a community banking office. The role serves customers, identifies opportunities to offer or refer relevant products and services, processes account changes and financial transactions, and helps maintain accurate cash operations and regulatory compliance. The position coordinates work with coworkers and other departments, reports information to the immediate supervisor, and responds to customer and staff inquiries.

The role may also involve supporting new accounts or consumer loans, providing safe deposit box services, servicing ATMs, processing cash shipments, and traveling to other banking center locations as needed. The position includes predominantly stationary work, frequent hand and wrist movements, communication with others, and occasional movement of objects weighing up to 50 pounds.

Requirements

• High school diploma or equivalent.
• At least one year of related banking experience.
• Experience opening and servicing both personal and business new accounts.
• Moderate reading, writing, and grammar skills.
• Proficient analytical and mathematics skills.
• Proficient communication and interpersonal skills.
• Proficient eye-hand coordination.
• Ability to operate various office machines.
• Ability to lift approximately 50 pounds of coin.
• Visual and auditory skills.
• Ability to occasionally move objects weighing up to 50 pounds.
• Ability to remain in a stationary position more than two-thirds of the time.

Responsibilities

• Greet and serve customers in a friendly and courteous manner.
• Identify customer business opportunities, offer relevant products and services, and refer customers to appropriate sales staff.
• Meet or exceed referral and sales goals for business and consumer clients.
• Address customer concerns about statement reconciliation and other routine questions.
• Maintain knowledge of current bank products and services.
• Process requested changes to existing accounts.
• Support banking center call efforts by reviewing, updating, and calling prospect lists regularly.
• Process deposits, payments, transfers, and other transactions accurately and promptly.
• Cash checks within approved authority and operating policy; sell cashier’s checks.
• Process night deposits and mail deposits.
• Maintain an approved cash level and turn in excess and mutilated cash.
• Prepare daily settlement and proof of cash transactions and balance the cash drawer.
• Prepare transactions for scanning, including branch capture and batch submission.
• Minimize losses, including cash differences and other controllable losses.
• Prepare function-related reports, including currency transaction and BSA reports.
• Maintain a working knowledge of State Bank’s security program.
• Travel to other banking center locations as needed.
• Coordinate departmental tasks with coworkers inside and outside the department to support efficient processes and proper segregation of duties.
• Follow laws, organizational policies, procedures, and practices intended to prevent harassment and illegal discrimination in the workplace.
• Support internal policies and procedures for risk management, safety and soundness, and regulatory compliance, including CIP, CRA, BSA, and the Equal Credit Opportunity Act.
• Report pertinent information to the immediate supervisor and compile or provide data as requested.
• Look for process improvements that enhance customer experience and communicate ideas to management.
• Respond to customer and staff inquiries within applicable time frames and established policy.
• Perform other related duties as assigned.
• May provide safe deposit box services to customers.
• May support non-paying and receiving activities, such as new accounts and consumer loans.
• May balance, replenish, or service ATM machines.
• May process and validate coin and currency amounts for incoming and outgoing cash shipments.

Benefits

• Opportunity to earn quarterly incentives of up to 30% of annual wage.
• Opportunity to earn monetary increases of up to 12% by advancing through the role’s certification process.
• Hands-on training, mentoring, and career development paths.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED