Universal Banker-Pagedale

Midwest BankCentre•St. Louis, MO

3d•Onsite

About The Position

Midwest BankCentre is seeking a Universal Banker to join their team. This role involves engaging with customers, assisting in achieving branch goals, and providing excellent customer service. The position requires flexibility to accommodate staffing needs, the ability to work independently and manage time effectively, and adherence to policies and procedures. The Universal Banker will also be responsible for following through on daily, weekly, and monthly tasks and contributing to branch meetings and culture. Midwest BankCentre is recognized as a Top Workplace and is committed to community engagement, diversity, inclusion, and innovation.

Requirements

High School Diploma (or equivalent) is required.
Exceptional interpersonal and communication skills, with the ability to build rapport and engage clients effectively.
Technologically savvy with the ability to quickly learn and adapt to new systems and software.
Problem-solving mindset and the ability to think critically under pressure.
Excellent attention to detail and organizational skills.
Ability to work independently, as well as collaborate effectively within a team environment.
Willing and able to work required overtime.
Willing and able to travel to other locations/branches.
Adherence to BSA, USA Patriot Act, AML, and Notary Public regulations.
Awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies, and procedures.

Nice To Haves

Associates or Bachelor's degree preferred.
A minimum of two years bank customer contact or retail sales experience preferred.
Commercial credit experience.

Responsibilities

Engage with customers and establish rapport that encourages further engagement.
Assist team in achieving branch goals.
Provide excellent customer service.
Remain flexible to accommodate branch staffing needs.
Work independently and manage their time.
Follow policies and procedures, maintain accuracy.
Follow through on daily, weekly and monthly tasks.
Contribute to branch meetings and culture.
Promote products and services based on customer's needs, providing consultative advice and assisting with account opening, maintenance, and consumer loan applications/closings.
Support and promote digital banking solutions, assisting customers with online/app-based banking setup, troubleshooting, and advice on various digital features.
Process teller transactions, including deposits, withdrawals, and payments, resolving discrepancies, and balancing cash drawers.
Handle in-bound and out-bound calls proactively to build relationships, identify opportunities, make product recommendations, and solve issues.
Refer customers to appropriate banking partners to meet all their financial needs.
Meet quarterly banker minimum standards and participate in sales, service, and product training meetings.
Adhere to federal banking regulations including BSA, USA Patriot Act, AML, and Notary Public requirements, maintaining awareness of and adherence to the Bank's compliance requirements and risk management concepts.