Universal Banker- Lexington Kentucky Area

Truist • Lexington, KY

3d

About The Position

The Universal Banker provides timely and efficient completion of client transactions, maintains accurate records, and handles assigned funds properly. The role delivers high-quality service by identifying and understanding clients’ financial needs. It is cross-trained to support sales and service activities, with a particular focus on outbound calling and Integrated Relationship Management (IRM) activities.

The position provides a distinctive client experience through courteous engagement and completion of standardized and more complex transactions, with assistance as needed. It educates clients about digital and self-service banking options, supports outreach and referrals, and serves as a secondary contact for new account openings and problem resolution. The Universal Banker follows operational controls, procedures, and risk policies and participates in required training and branch routines. Work may include weekend or extended hours, occasional travel and overnight stays, and travel or temporary locale changes to meet staffing needs.

Requirements

• High school diploma or equivalent education.
• Two years of teller, cash handling, or client service experience.
• Six months of client relationship-building or sales experience.
• Excellent interpersonal and communication skills and a desire to interact with clients and prospects.
• Ability to master the PC keyboard and software skills needed for branch automation.
• Ability to multitask under time constraints.
• Demonstrated proficiency in basic computer applications, such as Microsoft Office products.
• Ability to travel as required for temporary staffing needs, including temporary assignment or locale changes.
• Ability to work weekends and/or extended hours; occasional travel and overnight stays may be included.

Nice To Haves

• One year of client relationship-building or sales experience.
• Knowledge of advanced or complex branch transactions, risk management, and loss prevention.
• Experience sourcing and prospecting for new clients and building client relationships.
• General understanding of bank operations, policies, and procedures.

Responsibilities

• Complete client transactions accurately and efficiently, maintaining records and properly handling assigned funds.
• Engage clients courteously, deliver consistent service, conduct transactions, and uncover client needs.
• Educate clients about ATMs, online banking, and mobile banking and other self-service solutions.
• Support sales through outbound client calls, reviewing client offers, identifying needs and opportunities, and fulfilling needs or referring clients to appropriate branch team members or specialists.
• Apply Integrated Relationship Management (IRM) to connect clients with Truist expertise and solutions.
• Participate in Truist Retail Community Bank Leadership Routines.
• Attend sales, service, and product knowledge meetings and applicable training to advance individual and product knowledge.
• Follow internal controls, operational procedures, and risk management policies, and stay informed of policy and procedure changes.
• Serve as a secondary contact for new account openings and problem resolution, offer applicable products and services, and handle a proportionate workload based on branch demands.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Tax-preferred savings accounts
• 401(k) plan
• Vacation time (at least 10 days in the first year, prorated)
• Sick days (10 days, prorated)
• Paid holidays
• Depending on position and division, potential eligibility for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED