Universal Banker in Gilmer

Austin Bank • Gilmer, TX

2d • Onsite

About The Position

The Universal Banker role involves a combination of sales, customer service, and operational duties within a branch. The position requires explaining available products and services, assisting customers in selecting the most appropriate options, and developing new or retaining existing business through customer outreach. A key aspect is conducting customer interviews to assess financial needs and cross-selling the bank's offerings. The role emphasizes providing superior customer service, building strong customer relationships, and ensuring customers receive the best banking solutions. Responsibilities include opening deposit accounts, processing teller transactions, taking loan applications, responding to inquiries, resolving issues, and recognizing/referring cross-sell opportunities. Accurate documentation and adherence to policies are crucial. The Universal Banker also handles telephone inquiries, approves loans within limits or refers them, and cross-trains in other areas to provide support and ensure quality service. Operational duties include fostering teamwork, understanding banking regulations, ensuring documentation accuracy, maintaining an organized workspace, and adhering to confidentiality policies. Continuous professional growth through education and participation in meetings is also expected.

Requirements

• Explains products/services available and assists in the selection of the most appropriate product/services for the customer.
• Calls on potential or existing customers to develop new business or retain existing business.
• Interviews customer to adequately perform assessment of their financial needs.
• Corresponds with or interviews applicant or creditors to resolve questions regarding application information.
• Cross-sells the Banks’ products/services.
• Exhibits superior customer service as an Austin Bank team member.
• Demonstrates high quality relationship building techniques to ensure the customer receives the best possible solution to his banking and financial needs.
• Helps promote a loyal relationship between the customer and Austin bank.
• Provides prompt, efficient, and friendly service to customers and potentials customers.
• Opens deposit accounts, processes teller transactions, takes loan applications, responds to customer inquiries, resolves issues, recognizes and refers cross-sell opportunities as appropriate.
• Performs all transactions according to specified guidance and prepares all required documentation.
• Answers telephone calls taking messages, forwarding calls or providing assistance to customers as needed.
• Approves loans within specified limits or refers to specified lender for approval.
• Cross-trains in other areas in order to provide assistance.
• Provides back up as needed to insure quality customer service.
• Participates in developing a teamwork atmosphere with co-workers as part of branch location by attending meetings, participating in discussions, treating co-workers with respect and courtesy, and contributing to departmental goals.
• Has a clear understanding of banking regulations pertaining to deposit and loan products.
• Ensures all documentation on new loan and/or deposit accounts is complete and accurate according to policy.
• Maintains an organized and adequately supplied work area.
• Maintains compliance with Bank policies, procedures, goals and objectives.
• Adheres to procedures for customer confidentiality.
• Enhances professional growth and development through participation in education programs, current literature, and in-service meetings, etc.

Responsibilities

• Explains products/services available and assists in the selection of the most appropriate product/services for the customer.
• Calls on potential or existing customers to develop new business or retain existing business.
• Interviews customer to adequately perform assessment of their financial needs.
• Corresponds with or interviews applicant or creditors to resolve questions regarding application information.
• Cross-sells the Banks’ products/services.
• Exhibits superior customer service as an Austin Bank team member.
• Demonstrates high quality relationship building techniques to ensure the customer receives the best possible solution to his banking and financial needs.
• Helps promote a loyal relationship between the customer and Austin bank.
• Provides prompt, efficient, and friendly service to customers and potentials customers.
• Opens deposit accounts, processes teller transactions, takes loan applications, responds to customer inquiries, resolves issues, recognizes and refers cross-sell opportunities as appropriate.
• Performs all transactions according to specified guidance and prepares all required documentation.
• Answers telephone calls taking messages, forwarding calls or providing assistance to customers as needed.
• Approves loans within specified limits or refers to specified lender for approval.
• Cross-trains in other areas in order to provide assistance.
• Provides back up as needed to insure quality customer service.
• Participates in developing a teamwork atmosphere with co-workers as part of branch location by attending meetings, participating in discussions, treating co-workers with respect and courtesy, and contributing to departmental goals.
• Has a clear understanding of banking regulations pertaining to deposit and loan products.
• Ensures all documentation on new loan and/or deposit accounts is complete and accurate according to policy.
• Maintains an organized and adequately supplied work area.
• Maintains compliance with Bank policies, procedures, goals and objectives.
• Adheres to procedures for customer confidentiality.
• Enhances professional growth and development through participation in education programs, current literature, and in-service meetings, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed