Bilingual Universal Banker- Multiple Locations

Midwest Bank Centre•St. Louis, MO

10d•Hybrid

About The Position

Engage with customers to establish rapport and encourage further engagement, assist the team in achieving branch goals, and provide excellent customer service. This role requires flexibility to accommodate branch staffing needs, the ability to work independently and manage time effectively, and adherence to policies and procedures while maintaining accuracy. The Universal Banker will contribute to branch meetings and culture, follow through on daily, weekly, and monthly tasks, and promote products and services based on customer needs. This involves understanding customer financial goals, providing consultative advice, and assisting with account opening and maintenance, including consumer loan applications and closings. The role also supports digital banking solutions, processes teller transactions, handles inbound and outbound calls, and makes referrals to business partners. A strong understanding of federal banking regulations such as BSA, USA Patriot Act, AML, and Notary Public is necessary, along with adherence to compliance requirements and risk management concepts.

Requirements

High School Diploma (or equivalent) is required
Exceptional interpersonal and communication skills, with the ability to build rapport and engage clients effectively
Technologically savvy with the ability to quickly learn and adapt to new systems and software
Problem-solving mindset and the ability to think critically under pressure
Excellent attention to detail and organizational skills
Ability to work independently, as well as collaborate effectively within a team environment
Willing and able to travel to other locations/branches
Willing and able to work required overtime
Generally, the position will require 40 hours per week

Nice To Haves

Associates or Bachelor's degree preferred
A minimum of two years bank customer contact or retail sales experience preferred

Responsibilities

Engage with customers and establish rapport that encourages further engagement
Assist team in achieving branch goals
Provide excellent customer service
Remain flexible to accommodate branch staffing needs
Work independently and manage their time
Follow policies and procedures, maintain accuracy
Follow through on daily, weekly and monthly tasks
Contribute to branch meetings and culture
Understand each customer’s financial goals and provide consultative advice to help them achieve their goals
Go beyond basic transactional interactions to derive complete solutions tailored to each customer’s unique situation
Assist with account opening and account maintenance including completion of consumer loan applications and closings
Support and promote digital banking with knowledge of all online and app-based banking solutions, online/mobile banking setup, login, and password resets
Offer advice in using various digital solutions like bill pay, mobile deposit, alerts, online transfers, payments, etc.
Assist customers with processing transactions, such as deposits, withdrawals, or payments
Resolve complaints or account discrepancies and answer questions
Maintain and balance cash drawers and reconcile discrepancies
Assist with account maintenance including completion of credit card applications
Be proactive, using contact management methodology to build relationships over time
Identify opportunities for expanding customer relationships
Make next-best product recommendations
Solve issues or problems before they arise
Connect customers to experienced banking partners when appropriate to ensure that customers can accomplish all their financial needs within Midwest BankCentre
Meet quarterly banker minimum standards
Participate in sales, service and product training meetings and MBC@Work presentations
Gain knowledge of and adhere to BSA, USA Patriot Act, AML, and Notary Public
Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies, and procedures and apply them to daily tasks