Universal Banker - Lanham

Truist Bank•Lanham, MD

8d•Onsite

About The Position

The Universal Banker position is responsible for the timely and efficient completion of client transactions while maintaining accurate records and proper handling of all monies. This role delivers superior quality service by identifying and understanding client financial needs. The Universal Banker is cross-trained to support sales and service activities, with a particular focus on assisting with outbound calling and supporting Integrated Relationship Management (IRM) activities. This role provides a distinctive client experience by engaging clients, conducting complex and standardized transactions, and uncovering needs. They educate clients on digital, self-service solutions to make banking easier. The Universal Banker supports the team sales process through client outreach, checking for client offers, and identifying client needs or opportunities. They understand the importance of IRM to seamlessly deliver expertise and solutions for clients' unique needs. This role participates fully in established Truist Retail Community Bank Leadership Routines and commits to advancing individual and product knowledge by attending meetings and training. They adhere to internal controls, operational procedures, and risk management policies, staying informed of all changes. The Universal Banker serves as a secondary contact for new account openings and problem resolution, offering applicable products and services.

Requirements

High school diploma or equivalent education
Two years of teller or cash handling or client service experience
Six months of client relationship building or sales experience
Excellent interpersonal and communication skills, including a desire to interact with clients and prospects
Ability to master personal computer (PC) keyboard and software skills necessary for branch automation
Ability to multi-task under time constraints
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Ability to travel to accommodate temporary staffing needs as required to include temporary assignment or locale changes
Ability to work weekends and/or extended hours with occasional travel and overnights may be included

Nice To Haves

One year of client relationship building or sales experience
Knowledge of advanced or complex branch transactions, risk management and loss prevention
Experience with sourcing and prospecting for new clients and client relationship building
General understanding of bank operations, policies and procedures

Responsibilities

Provide a distinctive client experience to ensure a consistent service level by engaging clients with smiling, facilitating courteous conversation, conducting both complex and standardized transactions while uncovering needs.
Educate clients on digital, self-service solutions including ATMs, Online and Mobile banking to make banking easier and enhance their service experience.
Support team sales process by participating in client outreach through outbound calls, checking for client offers, and identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist.
Understand the importance of Integrated Relationship Management (IRM) to ensure we seamlessly deliver Truist expertise and solutions for our clients’ unique needs.
Participate fully in all components of the established Truist Retail Community Bank Leadership Routines.
Commit to advancing individual and product knowledge to better serve consumer and business clients by attending sales, service and product knowledge meetings and all applicable training classes and web-based learning.
Adhere to internal controls, operational procedures and risk management policies. Stays informed of all changes in policies and procedures to ensure compliance with current guidelines.
Serve as secondary contact for new account openings and problem resolution, offering applicable products and services to clients and prospects. Handles proportionate volume of work based on branch demands.