Universal Banker

Bank of Hope•Los Angeles, CA

8h•Onsite

About The Position

The Universal Banker role is responsible for providing exceptional customer service and driving sales by understanding customer needs and recommending appropriate banking products and services. This position involves performing various teller transactions accurately and efficiently, assisting with account management, and educating customers on digital banking options. Additionally, the Universal Banker ensures adherence to bank policies and regulatory requirements, participates in operational tasks, and collaborates with the branch team to achieve goals and support new team members.

Requirements

Minimum Education Level: High School Diploma
English: Written: Advanced
English: Verbal: Fluent
Excellent verbal and written communication skills.
Strong organizational skills with a willingness to adapt to changes in a fast-paced environment.
Ability to manage multiple tasks, projects, and deadlines simultaneously.
Strong customer service skills with the ability to build and maintain relationships.

Nice To Haves

Additional Languages: Korean preferred

Responsibilities

Provide a welcoming and professional experience for all customers, assisting with inquiries and resolving issues promptly.
Build relationships by understanding customer needs and recommending appropriate banking products and services.
Promote bank products and services to achieve individual and branch sales goals, including accounts, loans, and other financial solutions.
Educate customers on digital banking options and self-service tools to enhance their banking experience.
Maintain knowledge of bank products, services, and promotions to provide accurate and helpful information.
Perform teller transactions, including deposits, withdrawals, transfers, and payments, with accuracy and efficiency.
Assist customers with account openings, updates, and closings, ensuring compliance with bank policies and procedures.
Identify opportunities to deepen customer relationships by cross-selling or upselling additional products and services.
Monitor and maintain cash drawer accuracy while following established cash-handling procedures.
Ensure adherence to bank policies, procedures, and regulatory requirements, including security and fraud prevention protocols.
Participate in operational tasks such as ATM balancing, night deposit processing, and maintaining branch supplies.
Monitor and escalate any suspicious account activity or potential risks to management as needed.
Maintain organized and accurate records to support branch audits and operational reviews.
Collaborate with branch team members to ensure seamless service delivery and achievement of branch goals.
Assist with training and mentoring new team members as directed by management.
Participate in branch meetings and training sessions to stay informed of updates and best practices.