Universal Banker Supervisor- 4th Avenue

Apple Bank•New York, NY

4d•$27 - $38•Onsite

About The Position

The Universal Banker Supervisor provides full-service customer support as a single point of contact for Apple Bank clientele, processing monetary and account-related transactions for new and existing customers. The position combines supervisory, customer service representative, and teller responsibilities and supports branch leadership in delivering high-quality customer service. It also supports branch sales and service efforts through client acquisition, offering suitable products and services, performing branch and platform functions, and processing account maintenance transactions. When branch management is absent, the Universal Banker Supervisor may assume managerial duties, approve or override transactions, open accounts, resolve customer issues, and educate customers about the Bank’s products and services. The role makes referrals to licensed representatives of ABS Associates of NY, Inc. when appropriate and may assist with opening and closing the branch.

Requirements

High school diploma or GED.
At least 3 years of retail banking experience combining Teller and Customer Service Representative experience.
1–2 years of bank supervisory experience in either the teller unit or platform.
Experience fostering and developing strong customer relationships.
Ability to develop and maintain detailed knowledge of banking products and services.
Willingness to be cross-trained in other branch functions.
Excellent problem-solving skills and ability to provide solutions to customer issues.
Confident, professional, and positive demeanor with customers.
Excellent interpersonal and verbal and written communication skills, including excellent phone skills.
Strong organizational skills and attention to detail.
Basic knowledge of Microsoft Office, including Word, Excel, and PowerPoint.
Sound judgment and discretion when handling confidential information.
Availability for weekend work and extended hours, and to fill in at neighboring branches, as required.
Ability to travel occasionally for mandatory training.

Nice To Haves

Fully cross-trained in branch functions.
General understanding of banking operations, including risk, compliance, fraud, and loss.

Responsibilities

Engage customers in a friendly, professional manner and resolve service issues promptly and efficiently.
Communicate accurately and ethically with current and prospective customers about the features of the Bank’s products, accounts, and services.
Oversee the assigned branch in a leadership capacity when branch management is absent.
Approve or override financial transactions using due diligence and sound judgment to minimize risk and potential loss.
Assist with training and mentoring new Tellers, Customer Service Representatives, and Universal Bankers, and help ensure staff follow customer service standards and new-account procedures, including CIP and BSA requirements.
Guide customer-facing staff in handling difficult or complex problems.
Help resolve issues, seek favorable outcomes for the Bank and its customers, and escalate issues to appropriate business partners when needed.
Open, close, and oversee the banking office under established guidelines when required.
Identify opportunities to acquire new or additional banking relationships, understand customer and prospect needs, offer suitable products and services, and refer customers to licensed representatives of ABS Associates of NY, Inc. when appropriate.
Assist with opening and closing the vault, safe, and ATM, and keep the customer area orderly and supplied.
Explain applicable disclosures, rules, regulations, and FDIC protection when customers open accounts.
Maintain accurate new-account records and complete timely follow-up as needed.
Follow regulatory, compliance, security, audit, conduct, and operational-control policies and procedures to protect customers and Bank assets.
Perform additional duties as requested.