Universal Banker II- Ankeny, IA

Lincoln Savings Bank•Ankeny, IA

About The Position

The Universal Banker II serves as a trusted relationship partner, building connections with customers and supporting the financial well-being of individuals, families, farms, and small businesses. Through active listening and meaningful conversations, the banker identifies customer needs and recommends practical, goal-based banking solutions. The role combines personalized service and broad banking knowledge to support everyday transactions, account management, and digital banking education in a welcoming, relationship-focused branch environment. Working collaboratively with branch teammates and bank specialists, the Universal Banker provides well-rounded customer support while maintaining accuracy, operational integrity, and compliance. The position may involve traveling between branches to assist as needed and occasional company-related travel. A valid driver’s license is required.

Requirements

Customer service experience.
1–2+ years of retail banking experience.
Prior cash-handling experience.
Ability to obtain Nationwide Multistate Licensing System (NMLS) registration.
Ability to occasionally lift and/or move items over 10 pounds without reasonable accommodation.
Proven ability to refer clients to all business lines while meeting or exceeding sales goals.
Ability to take initiative and use sound judgment in decision-making and higher-level problem-solving.
Highly effective and professional written and verbal communication skills.
Valid driver’s license.

Responsibilities

Welcome customers and provide top-notch customer service.
Operate and balance a teller drawer daily, and balance the vault, coin machine, and ATM.
Complete and ensure the accuracy of teller-work batching and scanning through the Branch Capture System.
Process customer transactions accurately and professionally while maintaining a high level of customer service.
Answer complex customer inquiries about interest rates, service charges, account transactions, and account histories in compliance with disclosure requirements, regulations, and consumer privacy policies.
Open consumer and commercial deposit accounts accurately.
Identify referral opportunities, refer customers to additional retail and bank services, and follow up with clients.
Take consumer loan applications, underwrite consumer loans, and work with Central Loan Processing to decision and close loans.
Serve as a resource for training.
Promote and use Salesforce and LSB360.
Comply with internal controls, operational procedures, and risk management policies.
Follow the organization’s standards of professional appearance and behavior.
Represent Lincoln Savings Bank professionally and positively, including participating in civic, community, and networking events to build relationships and enhance the bank’s community presence.
Perform additional duties and responsibilities as assigned by management.