Universal Banker I

First Western Bank & Trust•Bismarck, ND

12d•Onsite

About The Position

First Western Bank is currently looking for a full-time Universal Banker I at our Bismarck Downtown bank. Universal Banker I Position Overview: Provide prompt, courteous, efficient, and accurate service while handling customer banking matters in support of First Western Bank & Trust’s sales and service objectives while adhering to the bank’s culture of customer service excellence; establish and develop relationships with new consumer and business bank customers.

Requirements

High School diploma or general education degree (GED) required
Knowledge of customer service principles and practices
Knowledge of administrative and clerical procedures

Nice To Haves

One year of banking experience preferred
Building Relationships – able to grow and maintain strong long-term customer relationships.
Communication – excellent written and verbal communication skills to clearly convey information to diverse audiences.
Customer Focus – able to understand customer needs and promote the value of the bank’s products and services.
Detail Oriented – able to complete assigned work thoroughly and accurately.
Emotional Intelligence – can navigate difficult situations with empathy and understanding, fostering positive relationships.
Interpersonal Skills – can communicate and interact with others in a way that promotes mutual respect and trust.
Teamwork – proven ability to work collaboratively in a team environment to achieve common goals.
Willingness to Learn – open to new ideas, seeks opportunities to expand knowledge and skills, actively participates in training programs, and seeks feedback to enhance performance.
Technology - skilled in Microsoft Office (Publisher, Power Point, Word, Excel, Outlook), and social media platforms.

Responsibilities

Provide excellent customer service by greeting customers in person or on the phone in a timely, courteous, and professional manner
Properly identify each customer in accordance with bank policy and uphold confidentiality of customer and proprietary information
Maintain responsibility for cash drawer and follow proper balancing procedures
Handle a wide variety of customer banking matters accurately and efficiently; includes cashing checks; making checking and savings account deposits and withdrawals; processing credit card, loan and ACH payments; calculating loan payoffs; redeeming savings bonds; processing coin and currency orders; ordering new and issuing temporary checks; selling and issuing gift cards and travel cards; and wire transfers
Assist customers with debit card maintenance and account maintenance; includes name changes, address changes, deposit product changes, CD renewals, and signer changes for business accounts
Deepen and enrich current consumer and business customer relationships through identifying needs, providing the best bank products and services to meet customer’s financial needs, and using cross-sell and referral opportunities
Establish and develop solid relationships with new consumer and business customers through identifying needs, providing the best bank products and services for customer’s financial needs, and using cross-sell and referral opportunities
Open and manage consumer accounts including Individual Retirement Accounts; Health Savings Accounts; checking, savings, money market, certificates of deposit, and safe deposit accounts
Open and manage business accounts including checking, savings, money market, certificates of deposit, and safe deposit accounts
Resolve issues related to retail banking products and services
Develop and maintain basic knowledge of bank products, services, processes, policies, procedures, and systems
Actively participate in necessary training sessions and maintain continuing education related to regulatory standards
Adhere to Bank’s security and audit procedures and demonstrate compliance with applicable banking laws, regulations and the Bank’s policies and procedures, including Bank Secrecy Act