Universal Banker I

American Community Bank & Trust•Crystal Lake, IL

4d•Hybrid

About The Position

American Community Bank & Trust (ACBT), the largest and fastest-growing locally owned bank in McHenry County, is seeking dedicated and motivated individuals to join our team of Universal Bankers. In this role, you’ll be the welcoming face of our bank, providing exceptional customer service and banking solutions to our valued clients. If you have a passion for banking and a desire to help others succeed, we want you to be part of our team!

Requirements

Minimum of Associate degree from accredited university; Bachelor’s degree preferred
Cash handling required
1-2 years’ work experience in a banking environment, preferably as a personal banker or universal banker
Knowledge of financial products and services
Demonstrated ability to work effectively in a team environment
Excellent communication skills (written & verbal)
Strong client orientation
Effective time management and attention to detail
Solid organization & problem-solving skills
Basic math skills
Proficiency in basic computer applications, including Windows, Microsoft Word & Excel
Flexibility with schedule and the ability to rotate between bank locations

Nice To Haves

Additional bank-related training and/or retail banking experience is a plus

Responsibilities

Perform all teller functions while ensuring a smooth and professional customer experience.
Build meaningful relationships with existing clients and welcome new ones with professionalism and care.
Open consumer deposit accounts and offer tailored product and service solutions designed to meet client needs.
Efficiently process client transactions with a high level of integrity, accuracy, and knowledge.
Accurately open, maintain, and close consumer deposit accounts and services, including identifying cross selling and referral opportunities.
Maintain detailed understanding of ACBT’s core processing system, products, and services, as well as a conversational knowledge other business areas (like lending and wealth management).
Deliver quality, personalized service to meet client needs and develop loyal advocates.
Address client inquiries regarding accounts, products, and services, effectively resolving issues.
Provide in-person, phone, and electronic support for issues related to debit cards, online/mobile banking, and treasury management services.
Recognize potential fraud and manage risk by demonstrating sound judgment and thorough scrutiny.
Adhere to regulatory and bank policies, remaining up-to-date on all necessary training.