Universal Banker I

Metro City Bank•Suwanee, GA

73d•Onsite

About The Position

Provides services for branch customers such as teller transactions, opening new accounts, changing addresses, and handling customer inquiries as needed.

Requirements

High school Diploma or equivalent
Previous Customer Service Experience
Software skills including Microsoft Office, Adobe, Internet, and Email
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before customers or employees of organization
Familiar with the overall BSA/AML regulations and requirements
Exhibits adequate knowledge of the following: CIP, Account Risk Assessment, Customer Due Diligence, CTR, OFAC, Cash purchase of monetary instruments, Originating Bank, Beneficiary Bank, TIN, NRA, HIDTA, HIFCA and SAR
Exhibits adequate knowledge of the following concepts: placement, layering, and integration
Familiar with the reporting requirements pertaining to currency transactions, cash purchase monetary instruments, wire transfers and opening of an account
Exhibits adequate knowledge of regulations governing consumer laws pertaining to deposits or loans products
Knows where and to whom any "suspicious" activity should be reported
Demonstrates commitment to providing quality service to customers
Makes commitments that are within the scope of the position
Accepts responsibility for own work
Maintains strong commitment to the bank's conduct/accuracy guidelines
Taking responsibility for a thorough and detailed method of working.
Values diversity, differences in experience, backgrounds, and opinions of others
Treats all people with dignity and honesty
Shows respect and sensitivity for cultural differences
Respects the confidential nature of information
Maintains composure when dealing with the unexpected
Promotes teamwork with flexibility and cooperation
Works in the best interest of their team to achieve overall Bank goals
Knows when to ask for help, solicit input from appropriate resources
Works effectively and productively with all areas of the Bank
Knowing the (internal and external) customer business needs and acting accordingly;
Anticipating customer needs
Giving high priority to customer satisfaction and customer service
Understands policies, procedures, and regulations related to their job description.
Has the product and operational knowledge needed to do the job.
Has the technical skills required to do the job and uses technology appropriately.
Remains current on all Bank communication.
Continues to develop knowledge of Metro City Bank products, services, and procedures
Demonstrates commitment to continuous learning and improvement
Remains current on all Compliance courses as assigned.

Nice To Haves

Previous Teller experience preferred
Bilingual skills preferred: English/Korean

Responsibilities

Promote and maintain positive relations with all contacts, customers and potential customers
Perform as a team member in allocating and coordinating the work flow
May train new employees and answer co-worker questions
May be responsible for bank opening/closing
Teller transactions
Open and Close Vault
Promote, explain, and sell all banking products
Prepare wire transfer for customers and ensure proper OFAC verification is performed before submitting the wire transfer.
Perform all duties in compliance with BSA/AML regulations and requirements
Obtains adequate data for CIP on all wire and money instrument transactions
Ensure proper customer information is collected and OFAC verification is performed before opening an account
Perform Risk Rating Assessment and Due Diligence for all customers.
Maintain and update customer information
Monitors and reports suspicious activity to the BSA Officer