Universal Banker 1

Northwest Financial Corp.•Sioux City, IA

1d•Onsite

About The Position

This role is responsible for processing customer transactions accurately and professionally, providing prompt, efficient, and courteous service. The Universal Banker will develop customer relationships, share product knowledge, and ensure adherence to established processes and procedures. This position also involves completing required training, maintaining compliance with laws and regulations, participating in examinations and audits, and upholding the Information Security Program. Additionally, the role requires active community involvement to establish a positive bank image and developing a working knowledge of the bank's products and services to provide quality customer service and build relationships.

Requirements

High school diploma or general education degree (GED) preferred.
One year of previous experience preferred.
Previous cash handling and customer service experience preferred.
Ability to speak multiple languages is preferred.
Above average verbal and written communication skills.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a variety of instructions in written, mathematical or diagram form and deal with several abstract and concrete variables.
Must have a valid driver’s license and be willing to travel to outlying branch areas, as business needs dictate.
Close up visual attention to detailed materials and effective hearing/verbal communication skills are needed.
Must make accurate visual inspection of printed and/or written materials.
Must be able to follow written and oral instructions.
Regular customer service problem solving using established variables.

Nice To Haves

Equivalent combination of education and experience.

Responsibilities

Responsible for processing customer (external and internal) transactions in an accurate and professional manner with prompt, efficient and courteous service through a variety of media.
Ability to put on Reg CC Holds, Reg E Disputes, and Stop Pays.
Develops customer relationships that provide the opportunity to share product knowledge and services in a professional manner resulting in product delivery or referral.
Exhibits proficiency in completing customer banking transactions while following the established processes and procedures.
Serves as a backup for other position(s) and performs other duties, as assigned.
Enhances career through work experience and continuing education.
Completes Frontline Basics.
Maintains compliance with federal, state and local laws and regulations.
Participates and responds to examinations, audits and third party reviews.
Complies with the Information Security Program and is accountable for maintaining a high level of risk and security awareness.
Establishes a good image for the Bank by being active and visible in the community.
Attends meetings as assigned.
Develops a working knowledge of the Bank’s products and services through usage and webex attendance to provide quality customer service while building relationships and exceeding expectations.